KIT OF PARTS! (2x2x10 machine key missing)

[David Brinza]

We saw this in our KOP inventory as well. It was the only discrepancy in the KOP and we decided to take no action. We've got plenty of key stock and even if we didn't it would be something we would put in an order to McMaster-Carr.

Kudos to AndyMark for taking care of this for all of the teams that place a FIRSTChoice order. I fully concur with Taylor's comment about this being an example of the right way to run a business!!

[sanddrag]

AndyMark's quick solution to the problem is exemplary. In an era of declining customer service across several industries, it is important to take care of your customer base. Small things really go a long way. I remember when AndyMark was brand new and still small in 2005, and the first order I received from them. It included a hand-written note with the packing slip. While that isn't practical anymore, I really enjoyed it back then. It added a personal touch of customer service.

I recently had another industrial supplier fill my order with the wrong parts. The parts I was missing (and the incorrect parts I received) cost about $30. The company offered no solution other than to purchase the correct parts again. They do millions in sales annually, and would not budge on their own $30 screwup. Needless to say, they'll never be hearing from me again.

Some companies cut costs (and cut corners to do so). Some work hard to build loyal customers. Which would you rather purchase from?

[aeniug2]

Our team has the same problem.