View Full Version : Return shipment of robot?
Hello,
I was wondering about how long it takes to get the robot back from the championships? I have tried to put the tracking number in for FedEx, but nothing is popping up yet. Do they start shipping them out immediately? Do they go in numerical order?
Monday would have been the earliest day they could ship. I imagine Sheppard also handles all the fields, translates into lots of stuff. They probably will not enter the stuff into the fedex system until it get on the truck. Just moderately informed guessing though.
If I recall correctly, it's usually a couple of weeks before the crates start showing up at their various homes.
dyanoshak
02-05-2012, 12:50
It usually takes a few weeks... but I just got a call from FedEx that our robot was in Austin and ready for delivery!
-David
rees2001
02-05-2012, 13:05
Last year I found that it had a lot to do with where you were in the pit. We were very close to the loading dock and had our robot within the week. This year we were in Newton (the far side of the pit from the loading dock) and our pro number hasn't even registered yet.
Levansic
02-05-2012, 13:17
It's a little late now to ask this, but did we have to use FedEx to send the robot back? We were quite alarmed with the return shipping cost. Especially since it isn't particularly quick.
-- Len
tdramble
02-05-2012, 13:17
We were in Archimedes as close to the Dome as you could get basically, our pro number has not registered yet in FedEx tracking either.
Alan Anderson
02-05-2012, 13:50
It's a little late now to ask this, but did we have to use FedEx to send the robot back? We were quite alarmed with the return shipping cost. Especially since it isn't particularly quick.
Didn't you receive a FedEx voucher to use for shipping the robot home?
rees2001
02-05-2012, 13:51
Didn't you receive a FedEx voucher to use for shipping the robot home?
Every team got 1 in the registration packet.
Last year I found that it had a lot to do with where you were in the pit. We were very close to the loading dock and had our robot within the week. This year we were in Newton (the far side of the pit from the loading dock) and our pro number hasn't even registered yet.
Do you put the pro number in as the tracking number? If so, mine hasn't shipped and I was in Newton. But, I'm not totally sure I'm putting the number in the right spot either.
Bob Steele
02-05-2012, 15:01
We just got a phone call indicating we would receive our robot back this Friday.
May 4th. This is very quick.
We are in Seattle... usually it takes 2 weeks to get it back.
thanks Fed Ex!!
We were in Newton and we packed our crate much later than most teams. I got a call today from FedEx to schedule a delivery this Friday. It is much faster than I expected.
porterma64
02-05-2012, 17:19
Amy from FIRST indicated that the Boxes would ship out this week
The Pro Number is the tracking number to track through FEDEX
The Shepard Services booth in back should have reviewed your FEDEX documents as well as the Shepard document (same information but inlcuded was how to pay if you box exceed the limits).
Levansic
02-05-2012, 22:50
Didn't you receive a FedEx voucher to use for shipping the robot home?
Just checked with the boss, and yes, we got that, and used it for return shipping. Just found out the big bill was getting the robot to St. Louis.
We didn't plan on going, and didn't budget for the championship. We won the RCA in Las Vegas, and had two weeks to fundraise. The last three weeks have been a blur.
-- Len
Gray Adams
02-05-2012, 22:52
A couple of groups asked us to demonstrate our robot at their events pretty soon, and I think we agreed. This may be awkward.
waialua359
02-05-2012, 22:55
For some reason,
our Fedex tracking number was never inputted from Houston week 6 to CMP, but yet, it got there.
Hope that's the case this time around also as nothing appears when we enter the Pro number for shipment.
Just checked with the boss, and yes, we got that, and used it for return shipping. Just found out the big bill was getting the robot to St. Louis.
We didn't plan on going, and didn't budget for the championship. We won the RCA in Las Vegas, and had two weeks to fundraise. The last three weeks have been a blur.
-- Len
You still should have received free shipping to CMP, though perhaps your crate was overweight and resulted in fees from Shepard.
Just got called by Fed-Ex and ours will be returned tomorrow(Fri). :)
Just got our robot crate back. The FedEx driver told me he was watching the robotics competition online and asked how our team did. He knew about Team 27 and 469. We must be doing a great job in Michigan promoting FIRST if a FedEx driver watch FRC matches online and was excited talking about it.
I'm in Newport RI and my crates are finally in the system, having left yesterday, with an estimated delivery date for next Monday. Good thing, since Battlecry is coming up soon!
Bob Steele
04-05-2012, 15:48
Great to hear Ed!!
We just got ours back too... FedEx driver waited while I opened it and showed him the robot.... his wife just graduated with a degree in Civil Engineering and is going to work for Boeing....
Thanks for all of your work all season long with the stats!!!
Good luck next year!
Bob
Just got our robot crate back. The FedEx driver told me he was watching the robotics competition online and asked how our team did. He knew about Team 27 and 469. We must be doing a great job in Michigan promoting FIRST if a FedEx driver watch FRC matches online and was excited talking about it.
Not to derail the thread, but just thought I'd mention that your student that gave the talk at PTC's booth did and awesome job. I was very impressed.
Not to derail the thread, but just thought I'd mention that your student that gave the talk at PTC's booth did and awesome job. I was very impressed.
Thank you. He is one of my seniors. He does have great presentation skill. He prepared that presentation all by himself. I did not even have to review it. Yes he can talk. He has his own hour long radio talk show at our high school radio station.
Our robot made it home today too!! Almost didn't get it because they didn't put it on a lift truck, but they fixed it right away for us and he is safely home now! :)
USSMISSOURI
04-05-2012, 20:20
We got ours back on Thursday, so almost a week.
Grim Tuesday
05-05-2012, 17:02
Our robot made it home today too!! Almost didn't get it because they didn't put it on a lift truck, but they fixed it right away for us and he is safely home now! :)
Aah the classic sequence of events for Fed Ex:
Tell them you want a lift truck a week in advance
Call them the day before to remind them you want a lift truck
FedEx shows up without a lift truck. They return to base.
They have to come back with a lift truck.
Still no call from FedEx, and the tracking number is still turning up no listing. Is anyone else experiencing this? Should I call FIRST?
I e-mailed Shepard to ask and I got this e-mail in response on Friday.
Good Afternoon,
All First Championship robots should be out for delivery come Wednesday. The Fed Ex terminal did not have the storage capabilities for all 15 trailers full of robots, so 2 trailers were sent daily to the warehouse for outbound shipping. Once your robot makes it to the terminal, ( most likely by Wednesday, if not earlier) you will be able to track the robot with the Fed Ex pro. Once the robot is in route, the typical 5-7 business days should apply. Please let me know if you have any additional questions.
Thank you for your patience in this matter,
Jackie Jacoby
Customer Service Representative
Shepard Exposition Services
"Your Success is Our Success!"
1531 Carroll Dr NW,
Atlanta, GA 30318
404.720.8636 Office
678.414.2144 Cell
rees2001
08-05-2012, 13:16
I e-mailed Shepard to ask and I got this e-mail in response on Friday.
Thanks!
Gray Adams
08-05-2012, 18:53
Ours came today, and we knew at least a few days in advance. If it doesn't show up soon, then I would worry.
Craig Roys
11-05-2012, 10:42
Anyone else still waiting for their tracking number to show up with FedEx? I emailed Shepard to see if all robots have been shipped yet and I'm waiting to hear back.
Anyone else still waiting for their tracking number to show up with FedEx? I emailed Shepard to see if all robots have been shipped yet and I'm waiting to hear back.
Yuck!! Hope you get it home safely soon!!!
waialua359
11-05-2012, 13:37
Anyone else still waiting for their tracking number to show up with FedEx? I emailed Shepard to see if all robots have been shipped yet and I'm waiting to hear back.
Same here.
We called Shepard directly, spoke with a gal for a while, said she would call back, never did, two days and counting.
We just had our biggest fundraiser event last night.
Problem was................................no robot.:confused:
**I'm more disappointed that I didnt win any silent auction items, didnt get to eat since 1 was running the event/program, and had to pay the bill!**:p
Jimmy Nichols
11-05-2012, 15:00
Same here, pro number is not showing up. We haven't had any big scheduled events, but we do have our school board recognition meeting on Monday and no robot. Will be the first time ever we haven't had it back for the meeting.
Craig Roys
11-05-2012, 15:01
I just got off the phone with Jackie Jacoby (Shepard Customer Service) from the email in Michael Gard's post above. She told me that the last of the crates were delivered to FedEx sometime yesterday (Thursday), so tracking information should be available sometime today (which ours isn't yet) or Monday. Hopefully it show's up soon...I miss our robot :(
Anyone else still waiting for their tracking number to show up with FedEx? I emailed Shepard to see if all robots have been shipped yet and I'm waiting to hear back.
Still waiting, but it is a little comforting that we are not alone.
Craig Roys
12-05-2012, 13:02
Still waiting, but it is a little comforting that we are not alone.
Our tracking information showed up last night (Friday)...I would say that if you don't see anything by Monday afternoon to call Shepard and see if they can help.
Jimmy Nichols
14-05-2012, 08:13
Ours showed up Friday afternoon. Just got off the phone with FedEX. Since we work out of a local mall, vs a school we have to schedule deliveries. I am scheduled for tomorrow before noon. Driver is supposed to call me when he is 1 hour away from drop off.
Unfortunately our school board presentation is tonight.
Dave Campbell
14-05-2012, 14:18
Robot returned today...Thanks FED-EX! Another year of excellent support.
waialua359
14-05-2012, 20:26
Our robot left St. Louis today.
Finally showed up on FedEx tracking.
Our tracking information showed up last night (Friday)...I would say that if you don't see anything by Monday afternoon to call Shepard and see if they can help.
Did you get it back yet?
Our robot left St. Louis today.
Finally showed up on FedEx tracking.
Ouch!
We just got ours back yesterday :o
Craig Roys
15-05-2012, 15:28
Did you get it back yet?
Just arrived today - sitting in my room safe and sound! :D
Now to put it to work on some demos (we have one on Saturday already), and get ready for MARC.
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