View Full Version : VEXpro 2013 PDV
All,
We saw a few comments made that teams were having trouble using their VEXpro PDV codes today. I've started this thread so we can discuss them here.
The PDV page is here:
http://www.vexrobotics.com/vexpro/pdv-group.html
If you have an account at www.vexrobotics.com I recommend you login before starting the process on that page.
We're investigating the issues that some user's are reporting, but our IT folks say everything looks fine on the back-end.
I also want you to know, I personally verified the FRC148 coupon code worked, and went through the full PDV process successfully. (Our shipping guys might think it is weird that I've asked them to hand deliver me 2 Victor 888's, a 393 Motor, Motor Controller 29, and a 3-wire Adapter.)
Please note, there is no time-limit or restriction on your VEXpro donation code. We want to get these items out just as much as you want them. We will work to make sure every team has the opportunity to receive their donated items.
If you experience a problem with your order, please contact our sales team directly at sales@vexrobotics.com or 903.453.0802. We want to make it right. :)
-John
Thanks for the update and for staying on top of things, John.
I'm wondering if my problem is common: right around the time we all were struggling with FIRSTchoice, I tried the IFI PDV and found that it went through, up to the point of sale, when I got an error code. Since then, when I try to enter the voucher code I get: "Coupon code 'FRC14-xxxx-xxxx' is not valid". Any ideas?
Thanks again. I'm sure this has been a trying day for everyone associated with FRC. I appreciate what you guys do for all of us.
I got the coupon code invalid error because I still had the items in my cart from the first failure and tried to readd everything, including the coupon.
Check your cart, maybe there is stuff in it along with the coupon code.
team222badbrad
14-12-2013, 18:59
This is the message I got earlier today.
I just tried again now, but now I get the "Coupon code "FRC14-0222-xxxx" is not valid."
I will send an email to sales.
Tried ordering IFI, keep getting coupon code invalid. Between IFI and AndyMark not a good day. It will get better.
I do believe that my team's code being invalidated was my fault in this case. After inputting the data from my Visa gift card and attempting to place the order, I was told that the transaction could not be completed. After that, I left the order page and tried again, but found that the code was no longer valid. I can only assume that it was this entering of the code twice that caused my issues.
Just to provide another data point, I just tried entering the order again from scratch. Still getting "Coupon code "FRC14-1986-xxxx" is not valid."
My code was valid earlier as well, but the transaction could not be completed. I checked my CC and I do have several pending charges (for the cost of shipping), but no order confirmation or order history.
Now when I try again, I am also told the code is invalid.
I tried to put the code in as well, and seemed to work fine until I tried to complete the order, and I got the same error. I retried several times. Now I have 5 separate charges in the amount of shipping, and 1 in the full cost amount without the voucher... I sent an email to sales. I'm sure it will be resolved, but I just wanted everyone who got the error to check their credit card info just in case.
Thanks to Vex for offering this PDV again. Getting two motor controllers in the kit is super helpful, particularly when we have the choice of two types.
PDV worked perfectly for us, had to add parts directly from the PDV site to make it work though. Thanks again to Vex for offering this!
Carolyn_Grace
15-12-2013, 11:34
This is the message I got earlier today.
I just tried again now, but now I get the "Coupon code "FRC14-0222-xxxx" is not valid."
I will send an email to sales.
This is the same issue we were having, but team-orderer said he'd call Monday to get it figured out with you guys. :]
ebmonon36
15-12-2013, 11:44
My code was valid earlier as well, but the transaction could not be completed. I checked my CC and I do have several pending charges (for the cost of shipping), but no order confirmation or order history.
Now when I try again, I am also told the code is invalid.
I have the same problem here. 3 charges for shipping and one for the full cost but no order confirmation. It kept erroring out when I tried to submit.
Eric
All,
I appreciate the comments, and have passed them along to our IT folks for review. We are seeing a large number of PDV orders going through successfully, and trying to understand what causes issues like the ones being reported here.
As I said before, if you have a problem please don't hesitate to contact our sales folks so they can help you out.
sales@vexrobotics.com or 903.453.0802
-John
Everything just worked fine for me.
Thanks for the support!!!
Team Talon
All,
I appreciate the comments, and have passed them along to our IT folks for review. We are seeing a large number of PDV orders going through successfully, and trying to understand what causes issues like the ones being reported here.
As I said before, if you have a problem please don't hesitate to contact our sales folks so they can help you out.
sales@vexrobotics.com or 903.453.0802
-John
Your sales phone extension has a full mailbox FYI. I sent an e-mail, thanks for the support.
mklinker
15-12-2013, 17:30
Just checked my account on the VEX site....no order but I do have items in my cart for the PDV items. When I try to use the PDV I get the notice that the PDV is no longer valid.
The kicker is that my credit card has two pending charges for the shipping.
I know this will be fixed and that we should be appreciative of the donations but this weekend has been just a bit like coming downstairs on Christmas Day and finding no presents.
Ricky Q.
15-12-2013, 17:35
Just checked my account on the VEX site....no order but I do have items in my cart for the PDV items. When I try to use the PDV I get the notice that the PDV is no longer valid.
The kicker is that my credit card has two pending charges for the shipping.
I know this will be fixed and that we should be appreciative of the donations but this weekend has been just a bit like coming downstairs on Christmas Day and finding no presents.
These pending charges will drop off in a day or 2 - they are temporary authorizations.
Give the Sales team a call or e-mail Monday and they'll get the PDV code reset and make it work for you.
Sorry for the issues.
Best,
Ricky
FRC3005 is getting errors as well.
I tried to place my order yesterday and got all the way to the check out then I received an error saying my order couldn't be completed. I came back today and now my code says it's invalid.
Sent an email, hopefully hear something back tomorrow. :)
mklinker
16-12-2013, 10:28
Hmm.....I just called the sales number and was basically told to check back later after they fixed the website.
tr6scott
16-12-2013, 10:41
Just a data point, I just did ours, and everything worked fine.
Amanda Morrison
16-12-2013, 10:49
If you are experiencing any further issues with ordering, please feel free to give us a call at 903-453-0802 or email us at sales@vexrobotics.com. Our sales team is able to quickly reset your PDV code and this should fix the error. We'll get you all set up and ensure your order is placed without delay.
As John said, there is no time limit on placing this order. Please call or email at your own convenience and we'll make sure you are squared away.
Thank you!
Jimmy Nichols
16-12-2013, 11:26
Just placed our order and everything went through ok. Thanks again VEX
mklinker
16-12-2013, 18:19
Two phone calls to IFI....the first resulted in being instructed to check back later. After a private ChiefDelphi message from IFI I called customer service a second time as instructed and was told to email my PDV key and that my PDV would be promptly reset. This has not occurred. Is anyone else having issues?
:(
Two phone calls to IFI....the first resulted in being instructed to check back later. After a private ChiefDelphi message from IFI I called customer service a second time as instructed and was told to email my PDV key and that my PDV would be promptly reset. This has not occurred. Is anyone else having issues?
:(
Mike,
I'm out of the office today, otherwise I'd personally walk over to sales and see what your status is. Did our sales team reply to your email with the code? What time did you send in your PDV code?
Is this a situation of "IFI didn't get back to me yet" or is it "IFI got back to me and it still isn't working"?
I'm sorry again that you're having issues, and we're not resolving them.
-John
Paul Copioli
16-12-2013, 19:11
Two phone calls to IFI....the first resulted in being instructed to check back later. After a private ChiefDelphi message from IFI I called customer service a second time as instructed and was told to email my PDV key and that my PDV would be promptly reset. This has not occurred. Is anyone else having issues?
:(
Mike,
I apologize for the inconvenience this has caused you. I am out of the office this week, but I just talked to my team and they are working on your, and one other customer's, issue with the PDV codes. They will get back with you and have your issue resolved shortly.
Paul
mklinker
16-12-2013, 19:16
Thanks guys. I feel guilty now. It didn't really take all of the important people from IFI to answer my concern but I am impressed that you took the time to do so.
Just an update for all Canadian VEXpro customers who used or tried to use their coupon code on opening Saturday. Our shipping company, Purolator, had a bit of a bug which caused shipping rates to be calculated incorrectly between 11:00a and 2:00p eastern. All orders that were placed during that window were overcharged on shipping by about $30. As such, we've gone back and refunded all excess shipping charges that were experienced by our customers in that window.
If you logged in during that window and saw extremely high shipping rates (~$40 for the PDV items), please note that these rates were in error. The typical shipping rate for the PDV items in Ontario is between $8 and $15, depending on your distance from our offices.
Sorry for the inconvenience!
Michael Blake
17-12-2013, 16:16
Just received our VEX PRO PDV package minutes ago...
The whole process was easy-peasy... THANKS, VEX!!
--Michael Blake
vBulletin® v3.6.4, Copyright ©2000-2017, Jelsoft Enterprises Ltd.