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View Full Version : TIMS appears to be down

Ted Weisse
03-01-2010, 11:07
I keep getting the following error when trying to get in to TIMS:

An error occurred while processing your request.
Error Information Error Message: I could not find "fbx_Globals.inc" (or one of its components) in the Fusebox application's root directory.
Error Code: -9965
Error: [DNS_Lookup] failed with DNS server 199.125.100.1. Check the DNS server configuration in the Lasso Settings section of Site Administration. (Write Error)Error Code: -10007

Are other team leaders finding this also to be true?

Thanks...

ted yz
rsisk
03-01-2010, 11:12
Try again. I got the same error you did, the first time I accessed it through Chrome, fired up IE and tried again and it worked then tried Chrome again and now it works to. Looks like a temporary glitch.
David Brinza
03-01-2010, 11:23
TIMS was down since yesterday morning until earlier this morning.

It now appears to be respond. However, I am not able to login.

I fear a problem has occurred with their server (hopefully not impacting the username/password database)...
Ted Weisse
03-01-2010, 11:31
I have tried multiple times yesterday and today from different machines, different browsers still with no success. Bummer...

ted yz
Ted Weisse
03-01-2010, 11:33
OK now I am able to load the main page but won't log in...


Thanks,

ted yz
David Brinza
03-01-2010, 12:01
Looks like the TIMS username/password database is kaput...:confused:
Meredith Novak
03-01-2010, 12:07
I can't log in with my main or the alternate contact either. Great time for this. All my kids are busy following the directions to register :ahh:

_
Ted Weisse
03-01-2010, 12:11
This same database is used for VIMS and that one won't let me in either. On the bright side I feel better it is not just my login...

Thanks,

ted yz
yodameister
03-01-2010, 13:31
I am able to log in, but all new changes from earlier this year are no longer there. But when I look at our registered event, the team name is ok...weird.
sanddrag
03-01-2010, 14:16
Not able to log in through firefox, but I am through IE. But the team and and events and other info is missing in IE. Probably just something broken or down with the server.
Mark McLeod
03-01-2010, 14:51
The TIMs and team databases are back online.

However, a lot of data is still missing for our team too, such as the events we signed up for.
Might require a database restore from backup.

P.S. Firefox & Safari both work for me.
Meredith Novak
03-01-2010, 14:56
I still cannot log in. Anyone else?
David Brinza
03-01-2010, 15:13
I can login to TIMS, though a lot of our team data is missing or old. (No team name, no team partners, no shipping contact, no events, ...).

I tried the Student Team Member and Parent System. I cannot get past the team number prompt (980 or 0980 is an invalid team number).

I'm guessing a database restore is going to be needed. If that doesn't work, we'll have a lot of "catching up" to do...
McGurky
03-01-2010, 18:43
When attempting to log into the student team member system -----Get this error...

Sorry. The information you have entered does not match the data in our records.
Please re-enter and submit again.

Hopefully they get this sorted out before Monday afternoon, I suspect a rush of people registering for the last minute to be able to go to a Kickoff :eek:

-McGurky
hyperdude
03-01-2010, 19:10
Most likely, what happened is their user/team database got corrupted or something. Since it sounds like everybody's having trouble logging in, and team info is old, maybe they put up an old backup.
TKM.368
03-01-2010, 19:44
All the volunteer information for those who have registered in the past two or so months in VIMS have also disappeared. Hopefully all is not lost...
Trying to Help
03-01-2010, 21:55
Yesterday I was trying to prepare for a Monday meeting and found that the scholarship information was missing too. A search of "all areas, all programs, all grades" returned no results. I did send off an email.

And I was planning on going over the student registration process again on Monday. Hopefully they'll be able to get it up sometime in the morning/early afternoon.

Trying to Help
ebarker
04-01-2010, 10:00
TIMS appears to be healthy now !!
Jessica Boucher
04-01-2010, 10:42
Word on the street is that there was a power outage that caused the data failure, but things should be smooth now. If you're experiencing missing data, you should report it here: http://www.usfirst.org/itrequest.aspx
JohnBoucher
04-01-2010, 11:15
Word on the street is that there was a power outage that caused the data failure, but things should be smooth now. If you're experiencing missing data, you should report it here: http://www.usfirst.org/itrequest.aspx

Did that happen last year also? The entire district went down?
seannoseworthy
04-01-2010, 17:01
Is the student system still down, or did i just forget my password ;). Our whole team will be registering tomorrow at noon so hopefully it will be fixed.
Shmee
04-01-2010, 17:50
The student system is working again. At least it worked for me :) I've been bugging my team to register for the past two weeks so I'm glad the system got fixed so quickly.

Thanks for the thread, this helped a lot when we were trying to figure out what was going on!
David Brinza
05-01-2010, 13:19
I can't seem to find the link for the competition manual download
I went to the usfirst frc manual page http://www.usfirst.org/roboticsprograms/frc/content.aspx?id=452http://www.usfirst.org/roboticsprograms/frc/content.aspx?id=452
but the link to download the whole manual does not appear to be active:confused:
This doesn't belong in this thread, since the game manual isn't distributed via TIMS.

The encrypted game manual sections will probably show up in a couple of days. The whole manual link probably won't be active until after kick-off.