Re: Return shipment of robot?
 

Anyone else still waiting for their tracking number to show up with FedEx? I emailed Shepard to see if all robots have been shipped yet and I'm waiting to hear back.

Re: Return shipment of robot?
 

Yuck!! Hope you get it home safely soon!!!

Re: Return shipment of robot?
 

Same here.
We called Shepard directly, spoke with a gal for a while, said she would call back, never did, two days and counting.
We just had our biggest fundraiser event last night.

Problem was................................no robot.:confused:
**I'm more disappointed that I didnt win any silent auction items, didnt get to eat since 1 was running the event/program, and had to pay the bill!**:p

Re: Return shipment of robot?
 

Same here, pro number is not showing up. We haven't had any big scheduled events, but we do have our school board recognition meeting on Monday and no robot. Will be the first time ever we haven't had it back for the meeting.

Re: Return shipment of robot?
 

I just got off the phone with Jackie Jacoby (Shepard Customer Service) from the email in Michael Gard's post above. She told me that the last of the crates were delivered to FedEx sometime yesterday (Thursday), so tracking information should be available sometime today (which ours isn't yet) or Monday. Hopefully it show's up soon...I miss our robot :(

Re: Return shipment of robot?
 

Still waiting, but it is a little comforting that we are not alone.

Re: Return shipment of robot?
 

Our tracking information showed up last night (Friday)...I would say that if you don't see anything by Monday afternoon to call Shepard and see if they can help.

Re: Return shipment of robot?
 

Ours showed up Friday afternoon. Just got off the phone with FedEX. Since we work out of a local mall, vs a school we have to schedule deliveries. I am scheduled for tomorrow before noon. Driver is supposed to call me when he is 1 hour away from drop off.

Unfortunately our school board presentation is tonight.

Re: Return shipment of robot?
 

Robot returned today...Thanks FED-EX! Another year of excellent support.

Re: Return shipment of robot?
 

Our robot left St. Louis today.
Finally showed up on FedEx tracking.

Re: Return shipment of robot?
 

Did you get it back yet?

Re: Return shipment of robot?
 

Ouch!

We just got ours back yesterday :o

Re: Return shipment of robot?
 

Just arrived today - sitting in my room safe and sound! :D

Now to put it to work on some demos (we have one on Saturday already), and get ready for MARC.