[Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

bringing a new mule cRIO board online. Got the cRIO imaged, have had several weeks of successful use from my XP laptop.

Trying to bring my wife's laptop (Windows 7 Home) online. I disabled Windows firewall, shut down the wireless, connected the ethernet on the laptop to the cRIO with a crossover cable, configured the Ethernet to static 10.te.am.5 with a 255.0.0.0 netmask. I can ping (and FTP) 10.te.am.2 just fine, and the lights on the cRIO ethernet port indicate that packets are merrily going back and forth.

I bring up the DS, and it still says "No Robot Communcation". The Diagnostics Pane shows green for both the Enet Link and the Robot however.

What am I missing? I believe the Enet Link and Robot are green if things are pingable, where the "Communications" light is driven if the DS is receiving packets; this differennce is what made me double check the firewall settings.

I am stumped. Again, the XP laptop is fine, and I can ping and FTP the cRIO from the Windows 7, just can't get a green Communication Light from the DS.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Try starting the Driver Station app from the right-click menu using "Run as Administrator".

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

thanks for the response.

Running the DS as administrator did not help. Still showing green for Enet Link and Robot, but a Red communications light, along with "No Robot Communications" in the LL corner.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Team number entered in the Driver Station app matches this cRIO's Team #?
Is the DS set to override/set the local IP automatically?
DS version is 11.30.11.00 (I think)

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

You said the cRio was new: have you already flashed the image on the cRio?

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Mark: Team number matches, have run both manually setting up the interface and letting the DS do it. I'll double check the DS version, and will also deliberately screw up the team # to see if behaviour changes (I think that will make the Robot light go red because the pings will start failing).

Tom: yes, it's imaged, and works perfectly from my XP laptop...

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

I checked and I have the Driver Station app running without issue on:

• Windows 7 Home Premium
• Windows 7 Professional, SP1

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Is it possible that you have a proxy set in your internet settings? (This causes us headaches from time to time).

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

proxy was set. turned it off, didn't change things.

I deliberately changed the DS team number to an incorrect one; that causes Robot light to go red (expected, no response to ping...)

I did just notice this Windows 7 64-bit. Has anyone been able to get the DS to run under 64 bit?

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Yes, it's been fine. We even have someone running it on Windows 8.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

ok, that's good to know.

I'm missing something here, it's still not working. Here's the summary of what's been considered and ruled out:

• Bum cRIO?
  Probably not, works fine with XP.
• Wrong team #?
  Probably not: ping and FTP works, symptoms change if the team number is deliberately set incorrectly.
• Internet proxy?
  Turned off. No change.
• bad cable?
  Probably not: ping and FTP works.
• Windows 7?
  Other teams have W7 working.
• 64-bit?
  Other teams have 64-bit working.
• Firewall?
  Double checked and off.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Have you tried using a straight-through cable? Have you tried going through a router? Do you have other computers with windows 7 that have this issue or is it just the one?

I had an issue that was exactly like this, I had the DS on a computer with Vista Business SP1 that connected just fine the the bot and always had comms but my personal laptop with 7 Pro x64 wouldn't show the robot as having comms or code. I don't know what caused it but I worked around it by reinstalling windows, labview, and the DS.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

I have tried both a straight and crossover (though cable trouble was ruled out because pings and FTP work).

Did a wireshark on the PC, can definitely see the packets coming back from the cRIO, but the DS doesn't seem to get them. Have triple checked Windows firewall, which would seem to be a likely cause of an application not receiving packets.

Don't have another W7 box to try.

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

What anti-virus are you using?

Re: [Help] Can ping, but DS says "No Robot Communication" only W7, ok from XP
 

Long shot...is the laptop fancy enough to have two network ports? If so, have you set the DS to use the correct one?

Either way, I would hit the Choose NIC... button on the DS Setup tab, just to see if there is anything illuminating there.