Re: Back for more..VEXpro 2014 Product Unveiling
 

The website now says WCP items will be shipping the week of the 20th, whereas the date that had been advertised was today, the 15th. Is the 20th for new orders at this point or for all orders? Simply: have all orders containing WCP items been delayed?

Re: Back for more..VEXpro 2014 Product Unveiling
 

Kevin,

All of the WCP gearboxes, Versachassis hex axle and Versablocks are shipping the week of 1/20. No one has received these items. However, the entire order is not held up. All products ship when available so if you had other items on the order and they were in stock they would ship immediately.

The Versatube (1x1 and 1x2) products shipped to all customers whose orders were placed January 8 or earlier. We sold about 2x what we thought we would sell of these products, but the remaining items are due to arrive either Friday or Monday morning and we will ship them out immediately. Currently, all remaining customer demand for the tubing will be fulfilled when the remaining items arrive.

With regards to the WCP gearboxes and other products delayed, the supplier found a quality issue common to all gearbox plates that needed to be fixed immediately. WCP and VEX currently have an engineer sitting at the manufacturing facility approving each part that comes out of manufacturing. We are shipping items daily and I am confident all the remaining WCP back ordered items will ship in time before next weekend. We at VEX and WCP believe that quality overruled schedule and made this judgment call. In the end, the customers who purchase the WCP gearboxes will be much happier with our decision even though they did not receive the product in the time frame any one of us would have preferred.

I guarantee you everyone at VEX, especially me, will learn from this and make sure all new items are in stock prior to kickoff.

I sincerely apologize for this delay. If you require more detailed assistance or want to change your order based on this new information, please contact vex customer service at sales<at>vexrobotics.com or 903-453-0802.

Paul

Re: Back for more..VEXpro 2014 Product Unveiling
 

Thanks, I got it. For some reason, Inventor loaded the top half at a 96% scale, so it didn't fit together right. It's working fine now.

Re: Back for more..VEXpro 2014 Product Unveiling
 

If we ordered from vex, but because of the delay we wanted to move our order to WCP, would there be enough stock at WCP where we could be guaranteed to get one? Or would we be pushed to the back, and potentially not even get one until even later. If thats the case, any way to get a discount on upgraded shipping, because another week delay with ground means the parts wont get here to OR until at least middle of week 4, which is WAY too late.

Re: Back for more..VEXpro 2014 Product Unveiling
 

If you already ordered it from us, you WILL get it before next weekend no matter what shipping method you selected.

Re: Back for more..VEXpro 2014 Product Unveiling
 

Ah Cool. We ordered it mid December, so that helps.

Thanks for everything you guys do. Its very helpful.

Re: Back for more..VEXpro 2014 Product Unveiling
 

One more question about the WCP single speed gearboxes. Can we be sure that the CAD files are the correct dimensions for them? It says that the bearing block is 1.5 inch diameter, which the block holes spaced .9375 from the center, and the plate mounting holes 2.25 from the center. We wanted to wait until we have the gearboxes, but we cannot wait that long to weld, so if we can get confirmation that those are the correct numbers coming out of manufacturing that would be very helpful.

Thanks.

Re: Back for more..VEXpro 2014 Product Unveiling
 

Thad,

All WCP gearboxes have the shifter/bearing block mount holes spaced 1.875" apart (.9375"). All Plate mounting holes inline with the shifter/ holes are spaced 4.5" apart (2.25"). This allows for swapping of gearboxes in both SS/DS/3 CIM.

-RC

Re: Back for more..VEXpro 2014 Product Unveiling
 

Please excuse me if I'm reading into your post too much but, for those of us who haven't ordered yet, if we were to order WCP gearboxes sometime between now and the 20th (or on the 20th) when could we expect those items to ship out? I'm not sure if your post implies that you will ensure that all current orders are filled and to the purchaser by the weekend, or that there might be some sort of stocking issue? (I think it's the first.)

On a similar train of thought, but a different topic: For the items listed on the site that say 'ships before kick-off', are all of those items actively shipping out? I didn't want to assume this to be the case, but I'd imagine that by now, it must just be a minor delay in updating the website to 'in stock'.

Re: Back for more..VEXpro 2014 Product Unveiling
 

What I meant is that some people ordered with ground shipping over a week ago. I am promising those customers that ordered within the ground timeframe that their stuff will arrive in time for next weekend even if I have to air ship it at our cost. We at VEX understand the FRC time frame and would rather have the stuff in stock so we will make sure teams don't miss another weekend during build season.

The ships before kickoff tag should be removed from all products, but I will have my web guys double check in the morning.

Re: Back for more..VEXpro 2014 Product Unveiling
 

A few weeks before kickoff we ordered 3 CIM ball shifters along with WCP bearing blocks and cams. Since it sounds like the ball shifters are in stock, will those be shipped separately, with the WCP items to follow in a separate shipment when they are ready? Or will all of our items on that order be held until everything is ready?

We also ordered some replacement 54 tooth ball gears about a week ago that are on back order. Should those ship about the same time as the ball shifters?

Re: Back for more..VEXpro 2014 Product Unveiling
 

If you ordered it from VEX directly, PM me your order number.

Paul

Re: Back for more..VEXpro 2014 Product Unveiling
 

Paul,

Thanks for the update. The transparency from your staff has been very appreciated as these new products are rolled out (and well before this too).

Our order does included items that are not WCP and we have not received them, however, they do us no good without the WCP items, so no worries there (belts, pulleys, etc.). Our order is with The Robot Space, however, and only the items they don't have on their site did we order from Vex, which we have already received.

This leads to another question - Lets say the items are approved and ready for packing and shipping on the 20th. Because we ordered from The Robot Space, it will take time for items to be distributed from Vex to The Robot Shop and WCP - will teams that ordered from those distributors and not Vex directly still receive parts by next weekend? This may be out of your control but thought I'd ask anyway.

Thanks again for your efforts,

Kev

Re: Back for more..VEXpro 2014 Product Unveiling
 

Kevin,

We will work with The Robot Space and WCP to make sure all customers that have orders in place receive their items.

Paul

Re: Back for more..VEXpro 2014 Product Unveiling
 

We're having some trouble with VersaPlanetary motor mounting.

This documents says to use the specific motor mounting plate for each motor, however page 5 and 7 of this documents shows the generic metal motor mount plate (current attached to the motor in this picture.) Which are we supposed to use? The motor mounting screws aren't long enough to use both.

These are all 2014 VersaPlanetaries.