Re: VEXpro 2013 PDV
 

Your sales phone extension has a full mailbox FYI. I sent an e-mail, thanks for the support.

Re: VEXpro 2013 PDV
 

Just checked my account on the VEX site....no order but I do have items in my cart for the PDV items. When I try to use the PDV I get the notice that the PDV is no longer valid.

The kicker is that my credit card has two pending charges for the shipping.

I know this will be fixed and that we should be appreciative of the donations but this weekend has been just a bit like coming downstairs on Christmas Day and finding no presents.

Re: VEXpro 2013 PDV
 

These pending charges will drop off in a day or 2 - they are temporary authorizations.

Give the Sales team a call or e-mail Monday and they'll get the PDV code reset and make it work for you.

Sorry for the issues.

Best,
Ricky

Re: VEXpro 2013 PDV
 

FRC3005 is getting errors as well.

I tried to place my order yesterday and got all the way to the check out then I received an error saying my order couldn't be completed. I came back today and now my code says it's invalid.

Sent an email, hopefully hear something back tomorrow. :)

Re: VEXpro 2013 PDV
 

Hmm.....I just called the sales number and was basically told to check back later after they fixed the website.

Re: VEXpro 2013 PDV
 

Just a data point, I just did ours, and everything worked fine.

Re: VEXpro 2013 PDV
 

If you are experiencing any further issues with ordering, please feel free to give us a call at 903-453-0802 or email us at sales@vexrobotics.com. Our sales team is able to quickly reset your PDV code and this should fix the error. We'll get you all set up and ensure your order is placed without delay.

As John said, there is no time limit on placing this order. Please call or email at your own convenience and we'll make sure you are squared away.

Thank you!

Re: VEXpro 2013 PDV
 

Just placed our order and everything went through ok. Thanks again VEX

Re: VEXpro 2013 PDV
 

Two phone calls to IFI....the first resulted in being instructed to check back later. After a private ChiefDelphi message from IFI I called customer service a second time as instructed and was told to email my PDV key and that my PDV would be promptly reset. This has not occurred. Is anyone else having issues?

:(

Re: VEXpro 2013 PDV
 

Mike,
I'm out of the office today, otherwise I'd personally walk over to sales and see what your status is. Did our sales team reply to your email with the code? What time did you send in your PDV code?

Is this a situation of "IFI didn't get back to me yet" or is it "IFI got back to me and it still isn't working"?

I'm sorry again that you're having issues, and we're not resolving them.

-John

Re: VEXpro 2013 PDV
 

Mike,

I apologize for the inconvenience this has caused you. I am out of the office this week, but I just talked to my team and they are working on your, and one other customer's, issue with the PDV codes. They will get back with you and have your issue resolved shortly.

Paul

Re: VEXpro 2013 PDV
 

Thanks guys. I feel guilty now. It didn't really take all of the important people from IFI to answer my concern but I am impressed that you took the time to do so.

Re: VEXpro 2013 PDV
 

Just an update for all Canadian VEXpro customers who used or tried to use their coupon code on opening Saturday. Our shipping company, Purolator, had a bit of a bug which caused shipping rates to be calculated incorrectly between 11:00a and 2:00p eastern. All orders that were placed during that window were overcharged on shipping by about $30. As such, we've gone back and refunded all excess shipping charges that were experienced by our customers in that window.

If you logged in during that window and saw extremely high shipping rates (~$40 for the PDV items), please note that these rates were in error. The typical shipping rate for the PDV items in Ontario is between $8 and $15, depending on your distance from our offices.

Sorry for the inconvenience!

Re: VEXpro 2013 PDV
 

Just received our VEX PRO PDV package minutes ago...

The whole process was easy-peasy... THANKS, VEX!!

--Michael Blake