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Re: FIRST Choice Sunday redux
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A 2 week lottery window would spread out the connections. *Except maybe kickoff. |
Re: FIRST Choice Sunday redux
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Yesterday, it took about 2-2.5hrs for someone to conclusively delay FIRST Choice's Opening after people had wasted that time trying to log in and check out. Today, it took less than 10 minutes (from 3pm) for AM to come out, admit fault and delay the opening. They're being extremely sensitive of other people's time here. Yes, the situation sucks, but we'll get through it. If anything, this is more of a reason for someone at HQ to look into a system that can handle 3000+ users at once. The FIRST site usually goes down after kick-off, and as we've seen, FC is susceptible to the same problem. |
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cgmv123:NO WAY should we have a lotto for parts!!! Then it's back to luck for who gets equipped as they would like to be. This is the very reason FIRSTchoice was revamped to the way it is now. It provides a platform (or will) wherein everyone has equal footing. AndyMark is working like mad, I'm sure, to remedy the situation. I only think they should not rush it. So it takes until Wednesday to get sorted out. At least people will have plenty of time to plan their day.
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Re: FIRST Choice Sunday redux
I'm all for a lottery system to determine getting into FIRST Choice(at this point), but I'm sure FIRST sees that as an almost last-resort in terms of fairness; I think we can agree that the way FIRST Choice is now (without server overload issues) is the most fair way, and FIRST is always a proponent of fairness.
Anyway, I'm confident that everything will be fine in the end and we'll all move on with the rest of the season. FIRST or Andymark are trying their hardest and not doing anything wrong, and in the grand scheme of FIRST, this is such a minor thing for the world of FIRST to remain hung up on. |
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I understand that people are frustrated, I am to. It's a frustrating situation for all of us, including those at FIRST and AndyMark, I'm sure. But honestly, I think they're doing the right thing, for the right reasons here. The site isn't working correctly yet. If they went ahead and opened it up, what would we have? Getting logged in and getting your stuff ordered would be a question of luck, like last year. People would feel like they got cheated out of what they wanted, like they did last year. In the end, everyone would be here complaining just like they did last year.
Instead, FIRST and AndyMark has made the decision that the process should be fair and as smooth as possible for everyone. In order to do that, they've had to postpone the opening twice. And what do they get for trying to do the right thing for all of us? People coming on here and complaining about what they're doing. Lets all take a deep breath, think things through, and publicly THANK those doing the work for trying to give us a great experience when it's finally open. |
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Re: FIRST Choice Sunday redux
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...Meanwhile, I want to express gratitude towards the AndyMark crew. I am absolutely certain that they are all more frustrated about this situation than any of us. Their customer service has ALWAYS been impeccable. Their business ethics top-notch, and their employees are *all* hardworking and wonderful people. I have no doubt that they are working non-stop to figure this out. Sure, some of us came home early to try and log-on, others had to rearrange plans unexpectedly, but I'm sure that some AndyMark employees have given up their entire weekend over this, and that they probably aren't going to get much sleep until it's fixed. They had plans too, they have families, holiday parties, Christmas shopping, football to watch...but all of that is on hold while they try and get this fixed. They are working their butts off. And I am grateful for it. |
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I'm not an expert on web traffic or sysadmin/IT, but I feel like 3000 connections is not a very large number to tax a single server with. If all the images were hosted externally and the only page generation processes were text-based (or even pre-generated with the only page generation and database calls during the actual ordering), I don't see why an 8-core Xeon couldn't handle it.
Even small websites on Black Friday get taxed orders of magnitude larger, and have a lot more products to navigate (more database entries and parameters). Maybe this is a case of needing to go simpler. As in, html-based until carts are generated and CCs are taken. |
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Re: FIRST Choice Sunday redux
I will play Pollyanna.
This unpleasant exercise, while frustrating, is one of many illustrations of the success (and therefore growth) of FRC and of STEM education in general. More people "get it" and want in. Another personal example: two years ago, registering for our regional was no rush, as we could get in a week or two after it began. Last year, we were graciously informed that we needed to hurry. This year, it filled up within an hour, and I was glad we jumped when we did. I'd also say that we are lucky to be working with people like Andy who are honest and forthright, and who are sincerely trying to make FRC successful by adding new options and trying new ideas. FRC and the companies that provide us with new and innovative products every year have taken this event to a place where I'm very comfortable saying it's the best thing I've been involved in in 13 years as a teacher, and that I see an even better future for it. Chin up, Andy. Most of us really are very grateful for your work, and feel for you as you deal with website problems. |
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I think George W. Bush said it...Best?
"There's an old saying in Tennessee — I know it's in Texas, probably in Tennessee — that says, fool me once, shame on — shame on you. Fool me — you can't get fooled again." — It is frustrating to have re-arranged both my Saturday and Sunday for this. |
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I have a hard time believing that FIRST and AndyMark aren't able to predict the number of people who will be using the website, and that the site crashes because of the sheer number of people on it. I think it's some type of software issue where the web server has a memory leak or becomes unresponsive if a certain series of actions are performed. That being said, the site has been in development for a while now, and I think the goal of making it work before kickoff may be a little bit unrealistic, so I'm curious to see how FIRST will respond with a new solution to get the parts out. |
Re: FIRST Choice Sunday redux
Andy,
Thank you and your team for all of your hard work on the FIRST Choice website. I would like to also offer any assistance I can to help get the site into a finished state. The FIRST Community has a lot of talented people that I think would be willing to pick of the challenge of getting the site into its finalized state, if you need help. Once again thank you for all for your hard work, and we eagerly await the announcement of the grand opening of FIRST Choice 2014! |
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I'm of an age and FIRST experience level (18 years now) that I can remember what it was like before AndyMark helped us with convenient offerings of needed parts. I'm gratefull for all they do for us and I'll cut these guys some slack ......
If you think this is frustrating, just wait until you get the game rules :eek: |
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I know vex's product release stream had 3000+ viewers and just as many or more probably went to vex's site. Vex had no problem handling the traffic without any slowdowns even while continually updating the site.
While it can't be easy to handle that traffic I can't imagine it would be that difficult to handle a known number of visitors. |
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Andy you take as long as you need. We still love. |
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I am wondering why Andymark didn't purchase 3 months of hosting from a place like Amazon. They charge by usage, and there wouldn't be that much of an issue (I'm sure at any given moment, there are more than 3,000 users on Amazon). Kudos to Andy and crew for trying to get it right though. It's better for them to cancel and reschedule then for a select few people getting in. I'm looking forward to using the system when rescheduled. |
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Folks,
We are putting together a report for FIRST tonight, and we have a meeting with them tomorrow. As soon as a decision for a re-release is made, I am sure that FIRST and our staff here at AndyMark will work hard to communicate this new info through our respective channels. I personally appreciate your support and patience, but I also know that your time and passion about FIRST are very important. You are right in saying that this delay and waste of time is unacceptable. For that, I am sorry. Also, I do appreciate the time our staff has made to get this process working and I do promise that we will have a sound FIRST Choice service soon. Sincerely, Andy Baker |
Re: FIRST Choice Sunday redux
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Just like our robots, if they worked well the first time we turned them on, we would be suspicious.:D BTW, where are the waterproof cameras?:confused: How about making the relaunch in the evening,(if it is during this week) when most of us (sorry, West Coast) are available? The 3:00 time was better for Hawaii, of that I am sure. I would be cool with next Saturday. Multi-tasking with wrapping gifts and cooking dinner and watching football worked for me yesterday and today. |
Re: FIRST Choice Sunday redux
"xyzTeam9876" Wow, I could do a much better job in doing a website. Just buy some cloud service, some HTML, really it isn't hard"
/sigh There is more to e-commerce than just the 7 minutes you need to interact. Ton's of suppliers sent product. Need to get inventoried, put into pick sites, included into the inventory, priced by "points". Track all the teams and how many points they have. Web site. Credit card to pay for shipping. Order sheets. Pick orders. Pack. Ship. Track. Deal with problem orders (wrong order, wrong items, shipping issues). Customer service. This is all a hard task. And while AndyMark is making a 2000% markup on free parts (do the math), this isn't their core business. Amazing robot parts for a price that you can't get from a China distributor, Sunday shipping, tech and customer support that understand that you are on a 50 day deadline (that you've blown 45 days of) with two guys Mark and Andy that lay awake at night because they have been where you are now. Free parts to you, a bonus. But, I see people out there with their hands up going "Hey FIRST pick me for FIRST Choice. I want to be the site for that next year!". Go for it, I'm your first fan! You are a rock star! The rest of you need to shut up. Sorry that that sounded harsh. You spent $6000 to be part of FIRST. Suppliers spent thousands in donations of parts. AM is trying their best to glue you together. FIRST isn't a business model, it's a donation model. Mark and Andy are smart guys, and I'm sure they did this with the best intentions (or has Mom says "The Road to Hell is Paved with the Best Intentions" ) It's not part of your $6000 birthright. It's free stuff as a bonus. FIRST is partially duplicating an engineering lifecycle. Parts shortages, parts price changes, parts (insert verb) are part of the real world. But, on a more personal level, I'm more disappointed in the mentors that have whined in this thread. Is the pressure that bad that 23 days before kickoff you are in a full meltdown? Really? Can I get a build site address so I can come Presidents Week in February to watch your team? Mentors, we are leaders. Life is full of adversity. If this is the worst problem that you face in the next 10 weeks, I'll come kiss you on Einstein. Lead, don't teach people to whine. We have too many Lawyers that do that :rolleyes: |
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"Dear AndyMark, Inc., I know a lot of people are angry right now, but they clearly are the ones who don't get GP. Being a long time FIRSTer, I remember when the KoP was the KoP, and you were grateful to just get that. The fact that we have this awesome new service with FIRST Choice is fantastic. I was a beta tester for FIRST choice this year, and there were no major issues. The fact that you have been open about everything has been fantastic. While you may only hear a lot of the negative today, please remember that there are still a ton of us in the FIRST community that appreciate the service you are offering us. I for one would rather continue to have the opening be postponed then to have massive issues dealing with it later. You can't please everyone, but at least you try. Thanks again for all the hard work you do for us in FIRST. Jon" Also, I would just like to remind everyone of a time, not too long ago, where FIRST itself couldn't handle registration. It was something that was dealt with, and was something they had to learn and grow from. I know many of the people who work at AndyMark personally, and know that they all take this very seriously. They are some of the most dedicated people in the FIRST community. I would like to once again applaud Andy, and the entire AndyMark team for all their work on this! |
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Wow, My wife rolled out 2 major cloud software projects in 2013. They just worked on roll out. Minor revisions in a month later update. With OB care and the nightmares allot of my friends are having with software roll outs and now the First Choice melt down, I'm going to walk upstairs and bow before HER MAGNIFICENCE.
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Mr. B |
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Well said. I completely agree that mentors should not only be setting the example but should also be more diligent in making sure their team understands that this complaining is not helping. |
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I don't blame anyone for complaining about this, it is frustrating. I changed my plans today after rushing home in a white out snowstorm yesterday to make it for the opening both times and found both efforts to be for not. Attacking AndyMark for this is unfortunate, as they are doing a great job of handling a very unfortunate situation. But when the man we look to as the face of the company comes out and says it is unacceptable...
I also don't get the whole free parts thing. According to FIRST: "FIRST Choice is a menu of items available to registered 2013 FRC teams, for free, as part of their Kit of Parts." Yes, it costs you nothing. However, FC is a part of the KOP which, unless I'm mistaken, is a part of your very costly registration fee. Coming from a team that has never had the money to pay that registration fee with more that a few hours of comfort in three years, we depend on the parts that are in FIRST Choice. A lot of what we want is what used to be given out every year to everyone. Without those "free" parts, we don't expose our students to pneumatics, perform to our expectations, test new ideas we couldn't otherwise afford, or have these "spare parts" I keep hearing other teams talk about. That being said, it is out of our hands. I got to avoid what I was going to do today and spent the day with my daughter, so I am happy. If I have to do this during class, I'll adapt and make do. If we miss out on most of what we want/need like last year, we'll adapt and make do. We're still going to build a robot, and we will still have a great time, but we will also probably still remember the time FIRST Choice took a dump. I don't think anyone should be mad, or for that matter I don't think anyone really is mad. However, I think this might be the best place to vent if venting is needed. After all, nobody else in the world is going to understand why this website is so important to those of us on Chief Delphi. |
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Believe me, this 'problem' was not due to a lack of effort or planning or testing. Sometimes, things happen. I for one am cutting them all the slack they want, even if this doesn't fly until next year. (On the other hand: We are all problem solvers, we love to learn from problems others encounter, and so releasing that report Andy mentioned would be fascinating, for me at least.) Quote:
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It is not my intent to start a flame war here. If you would like to discuss this in more detail, please feel free to send me a pm. Tia, Mr. B |
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Registration fees have been, for at least the 10 years I can recall, at least as high as they are now. KOP is part of that, sure, but personally I wouldn't have ever paid 5 or 6K for a box of metal and plastic and a controller. I've always thought of the entry fee as providing my team with a professionally designed game, a large, professionally designed and built playing field, rental of a top-notch facility and equipment for competition, and training for all of the important people who make the competitions run smoothly. I know there are often glitches, but I've participated in enough other events (such as non-FIRST robotics, STEM clubs, and pumpkin-tossing catapults) to greatly appreciate the high bar FRC sets each year.
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To add to the "registration paying for FIRST Choice discussion", I don't know about this year (because it's closed currently), but in past years, many of the items in FIRST Choice had, in the description, "Donated by _______". So no, FIRST is not buying all of this stuff to give out to us.
Also, if I'm not mistaken, isn't a good portion of the kit donated parts? |
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$5000/team barely scratches the surface to covering the cost of this endeavor. Assuming 55 teams at a regional that equates to $275k income. I'm willing to bet simply renting out the entire venue for 5 days (with a day for setup/cleanup) costs more than that alone, not to mention the network, electrical, safety, A/V, FIRST staffing, field construction, and all other infrastructure. And on top of that we get the kit of parts (value $1500-2k?) and an entire year of folks dedicated to designing a quality game with specific requirements, getting workable hardware and software solutions out to teams, and still providing logistical and financial support to practically every team including those internationally. I am personally impressed at how cheap these regionals are to participate in.. |
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Did anyone else notice that no one from FIRST stepped in and laid out how the 501c3 uses fees and donations?
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This is correct. None of the regional registrations go to pay for the events. It all goes to FIRST for other expenses (which are legitimate expenses I might add) Regional directors DO raise all the funds to run the regional. That is why teams should be very appreciative of the sponsors of the events. They paid for it. |
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FIRSTChoice was not created to allow teams to "be equipped as they would like to be". It is a relatively good system to distribute items that are donated (THAN YOU VERY MUCH SUPPLIERS!) in quantities fewer than the total team number. It also helps to reduce the amount of stuff that is sent to teams in the KOP that they don't need or use. A lottery for registration for regionals and FIRSTChoice KOP parts would be much better and more respectful of people's time. Having said all of that, I very much hope that FIRSTChoice goes live when I am actually able to place an order. Considering the holidays and travel, that in itself is looking like a lottery... - Mr. Van Coach, Robodox |
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In my opinion, FIRST is generally in favor of ChiefDelphi but needs to have corporate control over their communications paths, a concept I greatly support. |
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I know FIRST and AndyMark are smart enough to not announce on the 24th (or the 31st) that it's open in 24 hours.... |
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It's why it works when Andy Baker posts about AM. It just works. |
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Might be different for folks at HQ. |
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And, I may be wrong. I frequently am. :eek: |
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Frank has referenced Chief Delphi in his blogs. I have not seen any of his posts on Chief Delphi though.
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Any direct post from Frank here would be a parody account at best. |
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As you might expect, all teams receive "fair market value" for the "Kit of parts and program participation" for the program fees paid. |
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That said, there's nothing to be gained sitting here and griping about the fact that the website doesn't work (except for stress and unhappiness), so I think this'll be my first and last post in this thread. Hope it comes up soon. |
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