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Re: FRC Blog - FIRST Choice: Take Three!
Was able to order what we needed, but $50 for shipping a laptop? Guess I'm spoiled by Prime.
Excellent job on resolving the site issues guys. |
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Now which would you prefer? |
Re: FRC Blog - FIRST Choice: Take Three!
Well worth the wait! Thanks for taking the time to get it right for all of us!
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Re: FRC Blog - FIRST Choice: Take Three!
Got our items pretty smoothly. Nicely done Andy Mark!
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Are you using the standard ground shipping? |
Re: FRC Blog - FIRST Choice: Take Three!
Minor glitch Andymark: I got SIX confirmation emails with the same content. No big deal but will check CC to make sure I wasn't charged for shipping 6 times
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Re: FRC Blog - FIRST Choice: Take Three!
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I had trouble with IE8 as well. It wouldn't list what was in my cart after the first two items. I had to go through the checkout process a couple of times just to get a list of what it had in my cart. I got tripped up by the generator cable, too. I just thought that I'd help them get rid of those. |
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Re: FRC Blog - FIRST Choice: Take Three!
No confirmation e-mail here either yet, glad I printed my invoices.
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Re: FRC Blog - FIRST Choice: Take Three!
My team is getting this error message when we try to make an order:
Payment error: Error 594: Other Error any idea what could cause this? The info all seems to be accurate. |
Re: FRC Blog - FIRST Choice: Take Three!
All,
If you are having any issues, the best thing to still do is document what you have in your cart (print screen), and then send an email off to firstchoice@andymark.com. With regard to some rogue shipping prices, we did find one part that had an incorrect weight. The Igus slewing ring (fr14-100) had a weight listed at 21 pounds, where it is really 0.9 pounds. Thanks to Ken Streeter for pointing this out to us ASAP. Orders with this part in it will have their shipping re-calculated for a new price. Sincerely, Andy |
Re: FRC Blog - FIRST Choice: Take Three!
Ordering and payment went smoothly... used Google Chrome browser as directed.
THANKS, Andy! GREAT JOB!! --Michael Blake |
Re: FRC Blog - FIRST Choice: Take Three!
Thanks Andy,
I should have taken a closer look at the order to understand the cause. Again, great job with FIRST Choice and thanks! |
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I am speculating that if you got an order number, the e-mail would be redundant and lack of an e-mail would be no cause for alarm.
I hope... |
Re: FRC Blog - FIRST Choice: Take Three!
Did most teams in general jump on the 3D printer lotto or go for the parts?
Sad to see so many talons go so fast :( |
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Re: FRC Blog - FIRST Choice: Take Three!
Nice job AndyMark.
Got everything we wanted. Work perfectly for us. Well worth the wait. |
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76 in the printer lottery so far, not sure how many have completed their order.
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Re: FRC Blog - FIRST Choice: Take Three!
I'm kind of amused at what has sold out already, like a bunch of couplings, that generator extension cord, and that the Talons haven't yet (though at ~46, they aren't far from it).
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Re: FRC Blog - FIRST Choice: Take Three!
For teams who did the lottery: Which printer order did you pick and why?
We had some trouble deciding on which printer to get, wanted to hear some opinions. |
Re: FRC Blog - FIRST Choice: Take Three!
Okay, what am I doing wrong?
I ordered several items (2 Talons, some solenoid stuff, and 2 encoders), all within 150 credits. Each time I picked something I got a screen that said "Shopping Cart Empty". When I clicked on the My Account menu link, I saw a link at the top saying "Shopping Cart (7)", but when I clicked that I got back to the "Shopping Cart Empty" page. I can't seem to get to check-out.:eek: |
Re: FRC Blog - FIRST Choice: Take Three!
Not sure if we made it, or not. Got timed out right after hitting "confirm". I logged back in, but it said that we had 0 credits available. So I don't know if we got what we wanted, or not.
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Re: FRC Blog - FIRST Choice: Take Three!
Here's what I've found. If you got to the cart and see that it's empty, click "Update Cart" and it shows the correct list of things.
I'm on IE10, FWIW. |
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Problem Identified: IE10!
When I jumped to FireFox, order went through cleanly. Thank-you stevep001 for pointing me in that direction (even if you didn't know you did!) |
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Re: FRC Blog - FIRST Choice: Take Three!
It worked very well for me. The page loads were about 20 seconds at 3:05PM, but I never saw an error. Haven't received a confirmation email yet, though.
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Re: FRC Blog - FIRST Choice: Take Three!
So far there are 100 teams in the 3D loto but I had expected more.
Does anyone know how many teams have already used credits at FirstChoice for anything? I ask as there maybe a large of teams that do not know FirstChoice has opened. |
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Re: FRC Blog - FIRST Choice: Take Three!
FIRST Choice was painful this year. Thanks for the Firefox suggestion. Hope the season runs smoother.
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Re: FRC Blog - FIRST Choice: Take Three!
FIRST Choice went great for us this year :ahh::) . We were able to get some much needed pneumatic parts as well as some Igus slides and CIM motors. For anyone worrying about no order conformation all you have to do is sign into FIRST Choice again and click on my account. From there you can click on orders to see an invoice. Our PDV from AndyMark also worked perfectly this year as well. Many thanks belongs to Andy and the rest of the AM and KOP Staff for making this work out so well.
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Re: FRC Blog - FIRST Choice: Take Three!
Team 1305 got everything on their wish list.
Took about 15 mins to checkout (using Chrome), but all in all, a pretty good experience. I too did not receive a confirmation e-mail, but did save the invoice. |
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I got a confirmation email just now, so they probably will be coming for everyone.
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Either way, both options are better than the Cube due to the restrictiveness of the software and material costs. |
Re: FRC Blog - FIRST Choice: Take Three!
We got torched, our order failed to go thru and we had our 150 credits restored on Monday. Say good bye to the Talons.
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I kept the PDF that was in my order section of my account. Is that still there for you?
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BTW my invoice was 4047 - I had little good to choose from. I am hoping the 'snow blower motor' can be incorporated into a ball launcher mechanism(ha ha). |
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I ordered for Team 63 at 4pm Kickoff Day. My order showed as shipped on 1/11. It is scheduled to arrive 1/15. Given the massive amount of orders and the weather related shutdown of Indiana, I think they did a great job of packing and shipping!!! |
Re: FRC Blog - FIRST Choice: Take Three!
So, There are a few things I have to say about FIRST Choice this year:
The website issues were horrible and quite unexpected, considering the learnings from last year and the beta test this year. For the 2nd round of points, we managed to get our order completed on Kickoff day after about 30 minutes of waiting for page loads and refreshes. They have a big clear warning across the top saying you need to refresh if using Internet Explorer, and they're not kidding. Important info like my order history page wouldn't show up unless I refreshed it. And now for the final story: Like many of you, I never got a shipping notification for our order, but when I checked on Saturday, the website showed the order having shipped on Thursday and Delivered on Friday. Sunday when I finally got the package in my hands, it seemed a lot smaller and lighter than I was expecting, considering we ordered one of the 3D printers. Turns out, AndyMark FORGOT to ship our 3D printer. :mad: It wasn't checked off on the packing list, and it sure wasn't in the box. Late Sunday night (around 10 pm) I emailed them explaining what I had on my end and asked what was up, expecting a response some time on Monday. 3 minutes later I get a response explaining how the printers normally ship and a promise to look into what might have happened to our order in the morning. How's THAT for customer service?!? :D They checked, and sure enough, it was still sitting in the AndyMark facility. I hear it's been shipped now and am looking forward to getting it soon. Any company can run into issues like this, but I continue to be impressed by how quickly responses to inquiries come and how easy the staff there is to work with to resolve an issue. |
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