Re: VEXPro Out of Stock
 

While I agree, it is a rule that is almost never followed or enforced.

Re: VEXPro Out of Stock
 

Thanks, Paul and the VexPro team for helping us out with the problem in shipping yesterday.

Wish we got our parts today but overjoyed we'll have them tomorrow and not monday :)

A bit of question of that, by the way - the package you reshipped for saturday delivery (tomorrow) contains our two WCD DS gearboxes.. however today we got a package that contained two 50-tooth DOG shifter gears and two 24T gears w 3/8" hex. Is there any reason these shipped separately?

Re: VEXPro Out of Stock
 

The gears were in stock early in the day but the gearboxes were not ready until late in the afternoon. Our system was set to ship as soon as available. Normally, this wouldn't happen.

Re: VEXPro Out of Stock
 

Hey Paul and RC-

Thanks for using this as a direct way to interact with you guys. The clarity is certainly helping the situation greatly.

Keep fighting the good fight!

-Brando

Re: VEXPro Out of Stock
 

I'm really glad I started this thread.

VexPro has been awesome this season despite some stock problems.

Keep up the good work!

Re: VEXPro Out of Stock
 

I want to say:

1) the versa frame materials, gear boxes, and everything else we've ordered are all here now. Vex has been responsive and helpful throughout, and anytime we needed an update, we got it right away.
2) the stuff is quality. We love it all.
3) the reasons for the back orders are nearly all that they hit the sweet spot with their products. They built what we all desired, and we all bought.
4) thank you Paul and team!

Re: VEXPro Out of Stock
 

Hoping for more Mini CIMs to come in stock. Also, are the WCP shifting dogs in stock? I ordered tonight, and I got an "oh-hold" message although it said ships the week of 1/20.

Also, it was a pleasant surprise to see our dog gears arrive with hex bearings in them. We weren't expecting that at all. I'd prefer them loose, but hey, they're "free" bearings. Now if only I could order about 10 more....

Re: VEXPro Out of Stock
 

We're waiting on MiniCIMs to come back in stock as well. They're not critical to our design but if we have the weight an 8 motor drive seems like a good idea.

Re: VEXPro Out of Stock
 

When will 217-3436 (WCP Side Bearing Block Kit) and 217-3634 (WCP Gearbox Bearing Block) come in? I gave Vex Sales a call earlier today and found out that our big order from week 1 was shipped next day air (yay!), but was not made aware of the missing Bearing Blocks. Thought things would be on track for weekend drivetrain assembly until I got a very thorough email from Amanda regarding our order, which mentioned that both 217-3436 and 217-3634 are backordered.

What worries me more is there is no promise of a delivery date, only that "those will ship out as soon as we have them." What do we do with that? Will we be waiting another 10 days past the originally stated 1/15 shipping date for these blocks?

I think this rollercoaster is just starting to get tiring. I thought things were finally settled until the bearing block backorder news. As "plugged in" as I thought I was to what was happening with our orders, this was news to me, and my tolerance for more curves in the road is wearing thin.

If there is a chance we wont get bearing blocks by 2/1/14, I'd really like to know, and we'll have one of our CNC sponsors make the blocks for us.

Really love the Vex Pro and WCP product lines. This just didn't play out like anyone hoped.

-Mike

Re: VEXPro Out of Stock
 

Mike,

Both 217-3436 and 217-3634 will be shipping next week. The 3634 is used in every WCP WCD version of the SS and DS gearboxes so we kitted most of the initial shipment in those gearboxes. As for the 217-3436, the initial surge of requests for that item was much higher than WCP and VEX forecasted, so we received fewer on our initial shipment. The good news is that the minimum order qty from my supplier is pretty large and the rest of the parts for the 3436 and the 3634 will be delivered to our Greenville, TX warehouse on Monday. We will be shipping those this week.


As for MiniCIMs, both West Coast Products and The Robot Space have stock of MiniCIMs. We shipped a little too many MiniCIMs to our distributors and left us with no inventory. WCP will be shipping MiniCIMs back to us this week, but I suggest just ordering them from WCP or TRS for now.

Paul

Re: VEXPro Out of Stock
 

This is probably a stretch, but is there an ETA for when individual ball shifter components are going to be back in stock?

Re: VEXPro Out of Stock
 

First off thank you to the WCP and VEXpro staff for handling this situation so well.

We received an email saying our parts would be shipped to arrive today, but did not receive a tracking number. The address to where it is to ship to has nobody there to receive the package, so we'd like to be able to check when it arrives. It is a continuation of order #421, made on January 11th to the WCP website. Would it be possible for us to get a tracking number on it?

Thanks a million.

Re: VEXPro Out of Stock
 

Andrew,

Emailed ya information!

Thanks,

Re: VEXPro Out of Stock
 

As promised, all of our parts arrived yesterday in seperate shipments from The Robot Space and direct from Vex. Thanks Paul and Clint for your help and for the communication through all of this. We had some minor issues assembling the gearboxes (switched bearings) and I noticed a few typos in the 3 Cim WCP assembly doc while it was up yesterday (couldnt find it today?) but otherwise we are extremely pleased with our products so far.

Re: VEXPro Out of Stock
 

If we were to order gears from you guys, would it be quicker to order from WCP or VEX. we are looking at the 18 and the 84 tooth half inch hex gears, and if we order them ground from vex, they would take a week. If we ordered them from WCP it would be quicker, but if they dont have them, it might be quicker to order from Vex. So which distributor would get them quicker ground to Oregon.

Also, when will the WCD SS's be back in stock? in case we need to buy a spare.