Re: VEXPro Out of Stock
 

We received our 14T pinions today in the mail.
thank you

Re: VEXPro Out of Stock
 

I believe everyone who ordered 4" mecanum wheels received an email today from JVN.

Re: VEXPro Out of Stock
 

We got the letter too last night.

Re: VEXPro Out of Stock
 

Any idea when/if you will have 48t Gear with 1/2" Hex Bore & VersaKeys 217-3218 back in stock?

Re: VEXPro Out of Stock
 

Yes they will be back in stock next week. They are at the ceramic coating facility.

Re: VEXPro Out of Stock
 

Just spoke to sales about some missing VexIQ parts. They are still in good spirits, and my stuff will ship Monday.

Good job Paul in keeping the staff morale high (and the suicide prevention hotline minutes down).

I do have a question, I've searched the VexPro and Vex sites for the JVN standup and I'm not finding a part number. Has that been pushed to 2Q for the Vex Worlds release?

Re: VEXPro Out of Stock
 

Paul or VexPro Staff,

We just ordered some Dog Gears Kit's 217-3628. It says "Ships Week of 1/20" hence I assumed they were in stock. But now it appears they are in back order. Do you know when these will be ready to ship?

Re: VEXPro Out of Stock
 

As long as this thread is bumped again, I'll just mention that our team had good experiences with Vex, TheRobotSpace, and WCP this season. They all took good care of us. (we had rational reasons for ordering from all three)

I really appreciate the candor we've seen all season from Paul Copioli.

Re: VEXPro Out of Stock
 

That was a website error, it is being corrected. Those are In Stock and your order will ship today.

Best
Ricky

Re: VEXPro Out of Stock
 

We have had great service from both Vex and TheRobotSpace but are currently having delivery & communication problems with WCP.

WCP site shows stock on 48T 1/2" gears, but order #634 status shows "Awaiting Fullfillment" for four days. Not sure why they charge extra for 2nd day delivery if it takes days to find a box. Emails and voice mails have gone unanswered for two days. I guess we will be rebuilding gearboxes at competition to make weight.

Re: VEXPro Out of Stock
 

VEX drop shipped this order for WCP. We are out of the 48T gear until next week. They are at the plater. While we did ship initial stocking orders to both WCP and TRS, at this point in the season if the VEX website shows out of stock on an item and one of our distributors shows it as in stock, then I would at least pick up the phone and call the distributor to make certain they have it. In most cases they may have something that we just sold out of, but there are some items that we are out of for this season.

On this particular item, VEX will have plenty in stock once they come back from the plater.

Yes, we understand that the robots must be bagged by Tuesday but 95% of the VEXpro items are currently in stock. Unfortunately, your 48T gear is not one of them.

Re: VEXPro Out of Stock
 

Are 130T 9mm wide Belts gone for the season?

Re: VEXPro Out of Stock
 

Those are actually relatively short lead time so we should have them back by the end of February for spares, etc.

I should have seen that one coming. We stocked way up on the 150T, but not the 130T. I blame Aren.

Re: VEXPro Out of Stock
 

Paul - Thank you for your response. For the record, we were watching all three distributors for a few weeks. When it appeared at WCP we did call for three days prior to actually placing the order. The head mentor left several messages asking about non-paypal payment methods; they simply do not return calls or emails. Case in point, I get your CD post to a WCP issue within an hour and they still have not responded after four days. I understand the issues with deliveries, but they need to communicate these issues with their customers. We love the quality of the VEX products. TRS, VEX and you personally have been very responsive, but we are unlikely to use WCP in future seasons due to our experience with their commitment to customer support.

Re: VEXPro Out of Stock
 

Your order was dropshipped via VEX, it was added on 2/11. The only email we received was yesterday and currently Alec/I are working on answering any emails we missed. We get a full inbox of questions each day and we try to answer back as soon as possible.

We need to do a better job communicating and are working on that, we had someone manually input all tracking #'s from VEX to our site and just missed yours (and a few others). Hence why it still say's awaiting fulfillment. I'll be emailing here shortly with a follow up and tracking #. My apologies on the delay.