Re: VEXPro Out of Stock
 

Paul, It's been asked before but the answer has usually been along the lines of "we're putting all of our dog gears towards WCP WCD gearboxes" but now that that's out of the way..

what's the estimate on when dog gears are coming back in stock? I'm looking to purchase some different ones to get a different spread on our WCP WCD DS gearbox. No rush, but it'd be good to know.

Re: VEXPro Out of Stock
 

I PM'd you with the information from our orders.

Re: VEXPro Out of Stock
 

[Emphasis Mine]

Paul,

Despite how based or unbased some of Damp's statements were, I believe this particular statement is spot-on.

I constantly felt like I had to be nagging WCP (and then later, Vex) for the latest scoop on when I could expect each individual part to arrive.

Regardless on where WCP/Vex stands, this is the feeling that teams like mine got. We can't trust Vex. Not because stuff hits the fan (which it always will), but because it took a lot of monitoring/asking/nagging/digging to find out just how delayed our build would be because of it.

Maybe it is too much to ask, but an email giving updates on product delays regarding our specific orders would be fantastic. For example, when your website says parts shipping 1/15, and then you discover that you can't manage to ship them out until 1/24, an email to us regarding this delay would be huge, especially since we've already "bought" the items. Maybe this could even be automated? Also, better partial order shipment notification would be invaluable as well.

Of course, we know the whole VP team is going to do everything they can to prevent critical part shortages next season, you guys work hard to put some of the best products on the market. However, when stuff goes wrong, can I trust Vex to be straightforward with us, directly, about where things really are?

Paul, I appreciate the patience, understanding, and shared concern you've expressed on this thread.

-Mike

Re: VEXPro Out of Stock
 

I have received a few requests, via PM, for status updates on their WCP orders that were sent directly to WCP customers from the VEX warehouse. I have responded to all requests with detailed information, including tracking numbers. I have felt my sales team and I have been completely up front with the situation, but some customers have felt like we are not being completely up front. So here is the status:

1. 14T and 13T pinions - We received an initial batch in early January and shipped out orders that were in VEX's system until we ran out. The remaining batch (several hundred) is stuck on a truck in a shipping yard (more on that later).

2. Individual dog gears - We received an initial batch at the same time as the pinions. This initial batch was based on a % over WCP's sales last year. That batch was supposed to last the entire build season. The remaining items (again, several hundred) are stuck on same truck as #1. What we are doing in the interim is working with WCP to make dog gears out of regular gears. I am hopeful that WCP will have dog gears at the end of this week.

3. WCP DS gearboxes. We have filled all order requests given to VEX, either direct from customers or from our distributors. We are shipping the remaining WCP gearboxes direct to WCP and they will only be available from WCP until we get the gears from #2 above.

4. Versahub with 1/2" hex - We completely ran out of the entire order from this year (3,000). We are currently converting the 1/4" hole versions into 1/2" hex and are shipping as we get the modified versions. For those of you that ordered and still don't have them, this one is completely on me. We had inventory set wrong on our web site and kept them in stock after they were sold out. We expect to fulfill the remaining back orders before the weekend and be able to put them back on the web Monday or Tuesday of next week.

5. CIM Motors - Stuck in customs for almost 3 weeks now. We, unexpectedly, received an order for almost 6,000 CIM motors from FIRST late in the Fall so that FIRST could put 2 more CIM motors in the KoP. Did you notice you received 4 in the KoP? You can thank FIRST for that awesome addition, but that left us extremely tight on CIM motors and the delay in customs has killed us. If you have an urgent need for CIM motors, then I suggest you get them from AndyMark.

6. MiniCIM motors - We simply sent too many to our distributors. They both have them in stock and can ship immediately. Please work with The Robot Space or West Coast Products for these items.

7. Various individual gears - They are all stuck on the same truck as the pinions. I am prioritizing on gears that need to be in kits first, but I expect most gears to all be in stock no later than next week. These gears arrived in LA on January 16th and cleared customs on the 20th. Our shipper has had them since then with no rational explanation as to why they are not in Texas yet. My shipping team had several interesting conversations with the shipper over the past few days and I expect to get the gears within the next few days.

I hope this clears up any communication issues.

Paul

Re: VEXPro Out of Stock
 

Paul, thank you for this list. This is the list you guys should have released a long time ago.

Re: VEXPro Out of Stock
 

Paul,

Any idea when 3ft hex shaft will come back in stock?

Paul, I have sent you a pm about our order. Thank you.

Re: VEXPro Out of Stock
 

It is out of stock for the rest of the season from our warehouse. I believe both The Robot Space and West Coast Products still have stock.

Paul

Re: VEXPro Out of Stock
 

Thanks for the update. The Robot Space is out of stock when I checked tonight. I placed an order (#495) at West Coast Products (who still lists it as "ships before kickoff") last week for four 3ft pieces and some versa frame gussets. Still haven't heard a status on that order.

Re: VEXPro Out of Stock
 

Brendan,

That was apart of our drop ship with VEX. Your order was delivered today, PM'd you tracking #.For any customers wondering, orders 341-513 if shipped partial were filled by VEX for us.

We have a few pieces of 3 foot 1/2" Hex Stock left.

Re: VEXPro Out of Stock
 

Any ETA on the 3 CIM ballshifters and versablocks? We ordered on the 14th and we haven't received them yet.
Thanks

Re: VEXPro Out of Stock
 

I'm going to guess that Paul Copioli is going to reply back something to the effect of "PM me your order number/the name it was ordered under."

Re: VEXPro Out of Stock
 

Marcus, since this was a Canadian order, let me check on this order for you in the morning. I'll contact you via PM when I see what's up.

Re: VEXPro Out of Stock
 

Thank you, we're always too busy building to remember to call during support hours :rolleyes:

Re: VEXPro Out of Stock
 

Hey Marcus, 5031 just got everything but the casing today, that will be coming tomorrow. Called this morning and got confirmation for next day shipping, not sure when you ordered yours, we ordered ours Jan 14th.

Fear not! Karthik's on the case!

Re: VEXPro Out of Stock
 

Yesterday our team received our WCP/VEXPro transmissions and gears. Looks like everything is there and will work nicely. I would like to thank Paul and the team form WCP/VEXPro for working to track down our order. I know it came in more than a week later than we expected but, it came in and I knew (through this thread and PM's) that there is somebody who cares about their company's reputation at the other end. At first I felt like this was another BB issue but felt re-assured that I could contact somebody to help me out. To the rest of you still waiting, good luck and make sure you contact someone. Simply complaining won't get your parts there.

Thanks Paul & the rest of the WCP/VEXPro team.

Re: VEXPro Out of Stock
 

Aloha VexPro!!

After many weeks of waiting our 3CIM DS WCD Transmissions finally arrived along with our Versa Blocks.

Sadly we have a few issues….

Biggest and perhaps the most depressing was the transmissions are missing parts.

Between the two transmissions we are missing 3 of the large wave washers and 2 of the 3/8” shaft 1/8”spacers.

We were able to put in some spare washers we had laying around but we have NO WAY to get the wave washers.. Being on big island of Hawaii there is no local source for an alternate part. Though not for a lack of trying!

Another issue is that the Versa Blocks do not fit 2x1 rectangular tubing without shaving some metal.

A big concern is that there is no over night shipping and the second day shipping is in reality 3-4 days to Hawaii..

We obviously are in dire need of those wave washers to finish assembly. Time is seriously against us.

We have sent in an email very early this morning (or extremely late last night, depending on your point of view, it is all very blurry) with our order information..

We had hoped to be driving over a week ago; another week of delays is really killing our productivity, moral and possibly our season!

Thanks for your help with this serious (to us) situation..

Mr. H

Re: VEXPro Out of Stock
 

No, but it appears Canadian Paul did.

Re: VEXPro Out of Stock
 

I thought he was Canadian JVN.

Re: VEXPro Out of Stock
 

We ended up finding them today, someone else in the school had picked them up on Monday but brought them back to the office later. Thanks for getting them here so fast. We had them rolling on carpet Monday night.

Re: VEXPro Out of Stock
 

Has there been any updates on the 14 tooth pinions, or should we just throw in the towel and order elsewhere?

Re: VEXPro Out of Stock
 

They are in stock on the web and all back orders were shipped last Friday.

Re: VEXPro Out of Stock
 

Thats awesome news. Were WCP orders part of that shipment, or should I contact RC asking about ours?

Re: VEXPro Out of Stock
 

Send me an email with order # sir.

Re: VEXPro Out of Stock
 

So I have heard that the 4" mecanum wheels were shipped with the 6" mecanum rollers.

Also it has been suggested as a source of breakage referenced in this post:

http://www.chiefdelphi.com/forums/sh...2&postcount=13


Can we get a double check on this situation? A second source on this matter would be nice before teams start running these wheels under load.

Re: VEXPro Out of Stock
 

We received our 14T pinions today in the mail.
thank you

Re: VEXPro Out of Stock
 

I believe everyone who ordered 4" mecanum wheels received an email today from JVN.

Re: VEXPro Out of Stock
 

We got the letter too last night.

Re: VEXPro Out of Stock
 

Any idea when/if you will have 48t Gear with 1/2" Hex Bore & VersaKeys 217-3218 back in stock?

Re: VEXPro Out of Stock
 

Yes they will be back in stock next week. They are at the ceramic coating facility.

Re: VEXPro Out of Stock
 

Just spoke to sales about some missing VexIQ parts. They are still in good spirits, and my stuff will ship Monday.

Good job Paul in keeping the staff morale high (and the suicide prevention hotline minutes down).

I do have a question, I've searched the VexPro and Vex sites for the JVN standup and I'm not finding a part number. Has that been pushed to 2Q for the Vex Worlds release?

Re: VEXPro Out of Stock
 

Paul or VexPro Staff,

We just ordered some Dog Gears Kit's 217-3628. It says "Ships Week of 1/20" hence I assumed they were in stock. But now it appears they are in back order. Do you know when these will be ready to ship?

Re: VEXPro Out of Stock
 

As long as this thread is bumped again, I'll just mention that our team had good experiences with Vex, TheRobotSpace, and WCP this season. They all took good care of us. (we had rational reasons for ordering from all three)

I really appreciate the candor we've seen all season from Paul Copioli.

Re: VEXPro Out of Stock
 

That was a website error, it is being corrected. Those are In Stock and your order will ship today.

Best
Ricky

Re: VEXPro Out of Stock
 

We have had great service from both Vex and TheRobotSpace but are currently having delivery & communication problems with WCP.

WCP site shows stock on 48T 1/2" gears, but order #634 status shows "Awaiting Fullfillment" for four days. Not sure why they charge extra for 2nd day delivery if it takes days to find a box. Emails and voice mails have gone unanswered for two days. I guess we will be rebuilding gearboxes at competition to make weight.

Re: VEXPro Out of Stock
 

VEX drop shipped this order for WCP. We are out of the 48T gear until next week. They are at the plater. While we did ship initial stocking orders to both WCP and TRS, at this point in the season if the VEX website shows out of stock on an item and one of our distributors shows it as in stock, then I would at least pick up the phone and call the distributor to make certain they have it. In most cases they may have something that we just sold out of, but there are some items that we are out of for this season.

On this particular item, VEX will have plenty in stock once they come back from the plater.

Yes, we understand that the robots must be bagged by Tuesday but 95% of the VEXpro items are currently in stock. Unfortunately, your 48T gear is not one of them.

Re: VEXPro Out of Stock
 

Are 130T 9mm wide Belts gone for the season?

Re: VEXPro Out of Stock
 

Those are actually relatively short lead time so we should have them back by the end of February for spares, etc.

I should have seen that one coming. We stocked way up on the 150T, but not the 130T. I blame Aren.

Re: VEXPro Out of Stock
 

Paul - Thank you for your response. For the record, we were watching all three distributors for a few weeks. When it appeared at WCP we did call for three days prior to actually placing the order. The head mentor left several messages asking about non-paypal payment methods; they simply do not return calls or emails. Case in point, I get your CD post to a WCP issue within an hour and they still have not responded after four days. I understand the issues with deliveries, but they need to communicate these issues with their customers. We love the quality of the VEX products. TRS, VEX and you personally have been very responsive, but we are unlikely to use WCP in future seasons due to our experience with their commitment to customer support.

Re: VEXPro Out of Stock
 

Your order was dropshipped via VEX, it was added on 2/11. The only email we received was yesterday and currently Alec/I are working on answering any emails we missed. We get a full inbox of questions each day and we try to answer back as soon as possible.

We need to do a better job communicating and are working on that, we had someone manually input all tracking #'s from VEX to our site and just missed yours (and a few others). Hence why it still say's awaiting fulfillment. I'll be emailing here shortly with a follow up and tracking #. My apologies on the delay.

Re: VEXPro Out of Stock
 

Are the Versa Hub 1/2" Hex going to be back in stock soon?

EDIT:They Just showed up IN STOCk 5 minutes ago