Re: VEXPro Out of Stock
 

Aww, how cute! :o

As far as I've heard, all of 1675's stuff is arriving today and we should be driving around tomorrow. Thanks for all your hard work, everyone!

Re: VEXPro Out of Stock
 

We are waiting for these, too. Are they going to ship today? That'd be very exciting -- they're the only thing holding up our drive.

Re: VEXPro Out of Stock
 

Just released your order - it will ship today as well.

Enjoy!

Best,
Ricky

Re: VEXPro Out of Stock
 

Thanks Aren and Ricky, I called customer support 2 mins before posting that. I guess word travels on CD faster then through your building. Looking forward to having them Monday.

Re: VEXPro Out of Stock
 

Awesome :) Thanks so much, y'all.

Re: VEXPro Out of Stock
 

CD is much better for us because we can process orders, look up inventory, etc. in parallel. When we are on the phone things happen so fast we may miss a conversation two people are having about an in stock part, testing on a new part from production, etc.

While it has been an exciting last few weeks I would just rather be in stock. There is always next season:)

Things will be popping up in stock the next several days, but we are doing a physical count to make sure the system says what we really have.

Paul

Re: VEXPro Out of Stock
 

Hey I got the shaft today!


I know we(me) give you $%^# about getting our stuff but the level of customer service from Vex is amazing.


BTW That was 36" Hex shaft.

Re: VEXPro Out of Stock
 

Is there an estimated time for 54:30 gear kit???

Re: VEXPro Out of Stock
 

Just wanted to give another thanks to the vexpro team. We received our backordered items yesterday and everything looks good. We can't wait to assemble tomorrow morning.

Maybe this is the right place, maybe it's not. We ordered WCP 2 Speed DS gearboxes on January 6th and the order status still says "awaiting fulfillment."

Is there any idea on when these will get out?

Re: VEXPro Out of Stock
 

Who did you order from: West Coast Products, VEX, or The Robot Space?

The order was placed specifically through WCP.

Re: VEXPro Out of Stock
 

Order number?

Sorry. #387

Re: VEXPro Out of Stock
 

For whatever reason, when I read that, this image came to mind...




On a more related note though, I can also attest to the excellent quality of the VEXPro Customer service, I went to call the other day about an order we placed a week or two ago that had arrived with only a few of the parts in the order. After providing the order number and before even asking a question, the person on the phone informed me that the order would be shipped the next day and that it was being upgraded to next day air.

Waiting to get to out build site tonight to see if it arrived today with everything in it, but regardless I must applaud the customer service reps and their near telepathic abilities. :D