Andymark shipping and service
 

Am i the only one not satisfied by the service provided by Andymark?

Re: Andymark shipping and service
 

Yes.

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Considering that they do 99% of their annual business in ~3 months, it's amazing that they don't mess up more. Their customer service is the best I have ever worked with, and they have not made any mistakes on our orders so far this year. This year they have always shipped within 2 business days of us placing the order. What issues have you been having?

Re: Andymark shipping and service
 

If you have any issues with products from any FIRST supplier, I would encourage you to contact them for support. Posting on forums will not fix anything for you.

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The only one?. Probably not, people love to be dissatisfied. But from anecdotal reports, probably well in the minority.

For reference, I placed my 19th order of the season from them late last night. It got packed this morning and will be here Friday, which is exactly what I expected.

Re: Andymark shipping and service
 

It's hard to be unhappy with customer service when this is their response to a defect in one of their products.

I would echo the other posters in this thread, reach out to them directly if you are having issues.

Re: Andymark shipping and service
 

Yes.

Re: Andymark shipping and service
 

While people are being snarky to you for asking this question on a public forum, which can be pretty unwelcoming to a first-time-poster...

No, you're not. Plenty of teams have issues & are unhappy with vendors, all the time - including AM. However, the best advice we can all give you is to contact them directly for issues you're having with a specific order. While venting is fine, it won't solve your problems.

As far as shipping goes, your location is listed as Montreal, so I'd bet your orders are getting caught up in customs somewhere along the line - I know CAN teams struggle with that sometimes. Again, contacting them directly might help you shed some light on the issues.

I've found all the FIRST vendors we've worked with (Not just AM, but VEXpro & RoboPromo, etc) are all insanely receptive and kind to teams having issues, as long as you bring them up in a gracious & professional way.

Re: Andymark shipping and service
 

My teams have placed orders with AndyMark since it was a Yahoo store in 2005 (yeah, way to date myself there eh?), and this year was the first that they've botched an order (one of our FIRST Choice items got swapped out for another, lesser item). I emailed them (sales@thedomainyouthinkitis.com) that afternoon, and the right part was dispatched the next day.

Email them, and you'll probably be pleasantly surprised. :)

Re: Andymark shipping and service
 

I'm sorry, but if you've been having problems with Andymark then you should - like others have said - contact them directly. Posting an angry message on a fourm isn't going to fix the problem at all. There are SO many teams who are ordering from them at the moment. It's amazing they're doing this well!

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I'll bite, why are you dissatisfied by them? Or, how specifically do you believe they could improve?

Andymark has been nothing but fantastic to our team. Sure would it be nice for your order to get picked, packed, and shipped the day you order it? Yes it would be nice, but it isn't realistic, and there is usually a post on their site telling you that it may be two or three days to ship so that comes down to a matter of planning.

I have nothing but good things to say about andymark, and will continue to order from them and recommend them !

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I have very satisfied with their service and shipping. everything that we have ordered has been packed within one business day and shipped quickly afterwards. I have worked at internet sales companies and with a small staff and relatively few resources, AndyMark does an admirable job.

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I believe you may be one of the few... AM has been very good to us as well... and if they were to make a mistake, i would contact them directly, not on a public forum such as this one...

On the other hand, if you need assistance to translate from french to english, feel free to PM me directly and i will be more than happy to assist you if its a translation issue. I grew up in Quebec city and i am fully bilingual.

I certainly can understand how sometimes issues or problem could arise due to lack of proper vocabulary or terminology between the languages.... been there, done that many times....

Bonne chance !!!

Sebastien

Re: Andymark shipping and service
 

What was your issue? Did you contact AM support immediately and wait patiently for a reply?

Since I have started, I have rarely ever had issues with AM's support or shipping. When there is a mishap, they rectify the issue promptly and without hesitation.

Re: Andymark shipping and service
 

as many of you seems too mis read me my point is not too be making a statement that am mad at AM but just too kinda get a reading of other team experience with them and also as a person who is first posting here am glad that a lot of people are responding also thanks too you sebastien mais ses corecte je suis bilingue mais merci quand meme ;)

Re: Andymark shipping and service
 

Posting with an angry frownie face gives that impression.

":mad:"

In any case, as was stated, contact them directly for any issues. Same goes for any FRC vendor. Most of them are extremely helpful.

The only bad experience I every had was that they shipped us a toughbox without an intermediary gear, but a soon as we contacted them they sent us a replacement.

Re: Andymark shipping and service
 

I get why people complain about products sometimes. Occasionally a scenario happens where a vendor releases a product, it catches fire during build, and during the honeymoon phase of the product it's statistically almost inevitable a team will find a way to destroy it in ways ranging from mundane to grandiose and from unique to depressing (please don't wire SPs/SRXs backwards... please).

However, it's not like the vendor can easily go into hiding, and they usually never do. Service has been consistently great across AM/VEX/WCP/CTRE/REV. It's not really a surprise; these operations are run by active mentors. I like to imagine that most of them might be in the business because they want to provide great service to the community and know they can turn their expertise into a profitable venture along the way.

Seriously, at least just email them. Even during build season I can get turnaround on communication within the hour during business hours, and sometimes even outside of them.

Re: Andymark shipping and service
 

Nothing but good experience. I usually place orders by night, and the great majority of them are picked up by fedex the next work day, so I get them two days after that unless there's bad weather between here and Kokomo.

They must also have a custom box-making machine on site or about 500 different box sizes - I have never experienced another vendor who could pack boxes of random parts so well.

The only problem we've had is when AM didn't ship half of one of our orders last year. The problem was at our end - we didn't open up the game pieces to find the robot parts packed inside. :o

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Our team ordered Rhino Tracks online a couple weeks ago, on a Monday. They didn't ship until the following Tuesday, but we can't complain. The item sells out almost instantly, and majority of items purchased are through AndyMark. The thing is though, it ships when it is suppose to ship, or when they tell us it will. We have had items where we ordered them like Thursday night and received them Friday. AndyMark is doing very well considering how many teams there are, and I'd be surprised if a team didn't get a single item from them. I have no complaints with AndyMark, considering how busy they are.

Re: Andymark shipping and service
 

We have had minor issues with AM orders but they have always been very helpful in resolving them.

However, as another Canadian team, we have found that it takes a few days to a week (with standard shipping) from ordering to having product in hand. We tend to favour Vex Pro for parts when possible only because being fellow Canucks their products get to us much faster - pretty much next-day delivery. The fact that our dollar currently loses 40% to yours also does not go unnoticed.

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I am unhappy with the time it takes to place an order and get the product. I have used McMaster Carr and get things in the next two days. Andy Mark takes 5. Not a huge deal, but if I find myself looking for alternatives something is up.

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Google Maps says you can get to Kokomo and back in 80 hours by bicycle. Hope that helps.

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They are probably one of the easiest and most reliable companies to deal with, we have never had an issue with them. The occasional storm of the century delays shipping, but that is out of their control. The are phenomenal for our program!!:)

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Oh they must be using bicycle to deliver, that clears things up thanks!

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Nothing but good things to say about Andymark customer service. Even when I screw things up they are more than willing to help out. Getting orders out at the beginning of the season was a little slow but expected due to the high number of orders.

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The only issue I can recall was getting the wrong part from first choice. We ordered part number like 37, and we got 73. A phone call fixed it, and a few days later we had the correct part.

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AndyMark sent our team the wrong belts TWICE. It was very frustrating for some of us, but we fortunately got the right ones on the third try...

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AndyMark is one of the best and fastest delivering vendors out there. At least for us as an International team.

They're kind through mail and phone, fast handeling and involve lots of people in a process to guarantee fast handeling!

Not a single point where I can complain on.
A+

Re: Andymark shipping and service
 

I took it as a "you can go get them and have time to stop for pizza in Chicago if you need them now". But

So that creates the ob Andy Baker: "When the snows are too deep in Onalaska, WI that UPS can't deliver parts to Team 5003, Andy gets on his 10 speed and bike delivers their parts in 80 hours." :rolleyes:

Re: Andymark shipping and service
 

our teams made several orders from AM this year and we have been nothing but pleased. the email conformation and shipping info is nice and all items were received in short order.

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McMaster though...

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I have an idea. How bout' all FRC suppliers put their parts on Amazon similar to what REV did this year with the sparks.

I am obviously joking but it would be cool.

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Our team has had a successful relationship with AM for many years. We rely on them to not only send us what we need but to also come up with new and creative products to help FIRST teams and other robotics teams everywhere. I also appreciate their willingness to work with teams that have products that they have developed to go to market. (We are not one of those teams but I like supporting teams...)

I don't think there is a more supportive group of individuals than the folks at Andy Mark.

If all suppliers that i deal with on a daily basis were like AM I would have a much easier life.

Everyone occasionally makes mistakes....both in everyday life and at their job. The people I want to continue work with are the ones that handle mistakes up front and to the best of their ability.

AM exemplifies that kind of a company.

Re: Andymark shipping and service
 

This seems to come up every season ....... Here's a reminder of what I said the other times ......

http://www.chiefdelphi.com/forums/sh...1&postcount=57
http://www.chiefdelphi.com/forums/sh...&postcount=118

Like others have said ..... contact AM, I'm sure they will fix the issue pronto.