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-   -   VEXPro website issues? (http://www.chiefdelphi.com/forums/showthread.php?t=153681)

cad321 14-01-2017 20:06

VEXPro website issues?
 
I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

Karthik 14-01-2017 20:26

Re: VEXPro website issues?
 
Quote:

Originally Posted by cad321 (Post 1631297)
I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

If you can't get the order to go through, send an email to casales@vex.com with the email address of the account you're logged in with. We can try and process this manually on Monday morning to help make sure your order still ships out on Monday afternoon.

RoboTigers1796 14-01-2017 20:27

Re: VEXPro website issues?
 
We experienced exactly what you are when we were when doing a large pre season order restocking some supplies. Our cart was in the 150 item range and it took multiple attempts to get through checkout without getting a bad gateway error or a cleared cart. It seems as if the site struggles with large carts.
(Was using US site)

cad321 14-01-2017 20:39

Re: VEXPro website issues?
 
Quote:

Originally Posted by Karthik (Post 1631305)
If you can't get the order to go through, send an email to casales@vex.com with the email address of the account you're logged in with. We can try and process this manually on Monday morning to help make sure your order still ships out on Monday afternoon.

Thanks Karthik, I'll give this a try if I can't get anywhere tonight.

mott 15-01-2017 00:26

Re: VEXPro website issues?
 
Quote:

Originally Posted by cad321 (Post 1631297)
I've been trying to place an order with VEX Canada for the past hour now and everytime I try to look at my cart (slightly large order at 55 items), the page wont load and I get a gateway timed out error. Is anyone else experiencing this issue? Or have I just broken the site with a somewhat large order?

Ditto here. I called and reported this issue on Thursday. Big Cart = Slow page loads. Once I emptied my cart by getting my order processed, the page loads flew as expected.

Good luck!!!


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