Team managed help desk
 

I know that there is a pit administration for handling certain things when people need help, but does anyone think it would be a good idea if a team got permission and set up a conveniently located help desk for certain things they felt they could assist with easily in the pits? I had a number of members on our team interested in setting up something like this. Do you guys think this would be something that other teams would take advantage of? Or are there already too many services like this in place? :confused:

Re: Team managed help desk
 

That depends on the info. For the most part if it has something to do with FIRST then it should go to the pit admin. One station, one answer. For computer repair on laptops or something, then that's compeltley different.

Re: Team managed help desk
 

I'm not really sure what kind of help you are looking to offer. If you are offering services like help with programming or help trouble shooting your electrical system then I think you are definitely on the right track and I think it would be a great idea. However I also think your team would be over whelmed with requests perhaps what you could do is have sign up sheets for example programming, programmers who were available to help could write down their name, a team number, their division maybe a cell phone number then any teams who needed help could get the information from the help desk. This seems to me to be the easiest and most efficient way to make this work.

That is just my 2 cents I would be more than willing to help if you needed it, let me know.

James

Re: Team managed help desk
 

We are basically looking to have a team support stand... Because in Boston, anyway, lots of teams wanted some help with programming, needing a laptop, code help, etc. Electrical/mechanical assistance would also be offered for teams who needed it and didn't know who to go ask or where to go and ask, basically just to offer help when it was needed. James a lot of your ideas are good and I hope you won't mind if we take a few hints out of your book, if this idea ends up becoming a reality :D

Re: Team managed help desk
 

Absolutly not I hope to see it in Atlanta, glad I could help.