Chief Delphi - No notification of early shipment?

Team 1745 recieved this email on the 13th of dec

Greetings Teams:

Our records indicate that you requested early shipment of your control system and paid before the deadline. However, some portion of the shipping information (address, shipping account information, etc.) was inaccurate and prevented us from shipping your kit as planned.

Over the past several weeks we have attempted to contact you via email and telephone in an attempt to fix the information. As we have received no response, we were left unable to resolve the issues associated with your team's shipment. At this point we must move forward and ship your control system kit with the rest of your Kit of Parts (KOP). Your KOP will be received at your Local Kickoff, or your chosen location if you selected "Team Pays" in TIMS.* We are very sorry but we are unable to accommodate any exceptions.

Important: If you have selected "Team Pays" in TIMS you must correct all shipping errors or we will run into the same shipping issues and you will not receive your KOP! Remember, shipments go to all Shipping Contact's Shipping Address.

We thank you in advance for you understanding.

Good luck at the 2009 events and..

...Go Teams!

The most disappointing this is not that we wont get out early ship . . but that our shipping contact did not receive any emails or calls. Also I checked with 1817's main contact they received something similar, again with no calls or emails prior. Whats worse is they double checked with FIRST to confirm that all the information was correct and got an email confirming that they "would be in the first wave shipped!". All and all I am very disappointed with the inconsistent execution of the early ship.