Re: USB Hub Defective
 

How many devices and how many ports are on that hub? I haven't gotten a close look at one, as I haven't been able to attend meetings as much this year as I'd like. You may be overdrawing power/current.

Re: USB Hub Defective
 

our provided hub also died. we are using another hub and it works fine.

Re: USB Hub Defective
 

Our hub worked for about 24 hours then it died. We are running with a standard 4 Port USB hub. We ordered two spare Targus Hubs from OverStock.com.

Re: USB Hub Defective
 

From my post to FIRST Q&A -

The hubs are under warranty with Targus. Please see the attached document regarding information on contacting Targus regarding a bad hub.
------
January, 2010

Dear valued customer,

You are invited to participate in the Targus Elite Support Program. Excellence in service and support remains one of Targus’ core values. We constantly strive to fine-tune our service delivery systems to meet our customer needs. Based on feedback from our corporate clients, the Elite Support Program was created to address their requirements.

A dedicated toll-free number (800) 506-6905, is available for these customers and is staffed by senior level support agents. Using a state of the art tracking system, agents log all calls and electronic messages, allow us to quickly identify and trends that may require attention. Callers need only give their contact information one time for any future warranty, parts shipments or product alerts.

You will also receive priority processing of your on-line requests for support, warranty and parts replacement. From the link below, select
“Ask a Question or Request Warranty” tab and identify yourself as a corporate customer. If you’re requesting a warranty replacement please be sure to choose “Warranty Replacement” in the “Category” drop-down menu. Your requests will be routed directly to our senior support staff with high priority.
Targus Elite Support Link:
http://www.targus.com/support

Our corporate customers designed Targus’ Elite Support Program. Please continue to provide your feedback so that we can ensure that it meets your needs.

Regards,

Matthew Nale
Manager, Customer Support
Targus, Inc.

Re: USB Hub Defective
 

I called.

Be sure to tell them you are a corporate customer and ask for expedited service as if you are expecting a replacement, you'll want it before your competition (1 week for us), and they 'll arrange a cross ship RMA.

Now can anyone suggest an alternative that will work? It seems the hub is expected to need additional power. Is there going to be AC provided at the driver's station to power an adapter (and maybe plug in the laptop)?

Re: USB Hub Defective
 

No, there will not be additional power at the Driver Stations.
Your controls will need to operate off what the Classmate battery can provide - keep that baby plugged in while in the pits!

Re: USB Hub Defective
 

Our hub didn't work at first, we plugged the black cable in and it worked for a little while before dying. We replaced it with a hub our coach had and it works great.

Just head on down to Walmart and grab another. They all should work as long as they provide power and data flow.

Re: USB Hub Defective
 

During the practice matches at the Fembot's facility last Saturday, our hub failed. Fortunately I had an old USB hub in my laptop bag that hadn't been used in 7 years. When the Targus failed, it literally wasted 2 hours of good practice time. That so irritated us that we decided to "T" it up and kick a goal with it.

Re: USB Hub Defective
 

Most USB hubs will power themselves through the USB port once you plug it in.

Re: USB Hub Defective
 

Ours also died in the second week when we plugged in our third joystick. The LED still lit but it was no longer recognized. I suspect it couldn't handle the current draw of three joy sticks. We are currently using another brand and have not had any problems.