Can you try installing on a clean machine (no NI software) with an internet connection? Be sure to install:
1. Everything from the NI DVD in the FRC 2011 kit
2. The LabVIEW update from
http://joule.ni.com/nidu/cds/view/p/id/2261
3. The Utilities update from
http://joule.ni.com/nidu/cds/view/p/id/2262
4. The Driver Station update (if also using this computer as your DS) from
http://joule.ni.com/nidu/cds/view/p/id/2263
The serial number is L13R02200
I know this works. I am responsible for it and have tested it many, many times. If you still can't get this working, please call NI at 1-866-511-6285. We have phone support during the build season.