Hi, another update.
We verified our adapter's pinout again, and it still looks good.
We also swapped to our other black jag and that's also not working.
Both jags display a solid yellow light until BD-COMM tries to do anything.
We bought a Serial to USB convertor, in suspicion that our serial port was not working, but that does not fix anything.
And we also verified that using a non-reversed 6 pin cable does not work. When we reset the jag, the light turns red and green for a split second, then goes back to flashing.
Any other recommendations?
Update: We used the wire as it came directly to the serial port and it works!
I think the reversed cable is for the cRIO. Thanks for the help!