Quote:
Originally Posted by AdamHeard
The lead time was longer than initially advertised
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My issue is that their lead time on the day we ordered was not consistent with the lead time that actually occurred.
Lead time changes as orders are made. I get that. But lead time changing *after* orders are made, and then being applied to orders that are already made -- that is simply unacceptable business practice, especially for a company that wants to supply FIRST teams, what with our incredibly tight build season and all.
When I order something with a 3-5 business day lead time, and on DAY 5 it changes to a 5-10 day lead time, that's not acceptable, not even a little.
It's nothing personal against the people at Banebots, who I am sure are wonderful human beings who have done their best to make sure that FIRST teams get the product they ordered as quickly as possible. It's simply business...
My team can't afford delays like we've experienced this year. If they wish to have business from FIRST teams in future years, they need to get on top of their supply timeline and make sure that this never, ever, EVER happens again -- and that we know it WON'T happen next year.
That's not judgmental. That's not me moralizing or getting on a soap box. That's simple fact. If they want our business, they need to make sure they can deliver when we need it.