[Tristan Lall]

It just occurred to me that in referring to these as BaneBots' own motors, we're probably perpetuating higher expectations for them. After all, nobody is decrying AndyMark's lead time, because we know they're just a reseller for other companies' motors. By contrast, as far as we know, BaneBots is the one-stop shop for BaneBots motors.

A little more openness about the supply chain (starting with the name of the manufacturer) would probably go a long way toward clarifying which issues are of BaneBots' own making, and which are attributable to the supplier.

Nevertheless, that doesn't exactly excuse not communicating with customers.