Every team at a regional that wins the Autodesk Excellence in Design Award gets one (we got one at Seattle Cascade) but we also got one at Silicon Valley (i don't remember for what), so we have two.
SLI anyone?
To answer the OP's question, try getting in contact with anyone at corporate cause they're the only ones that can replace it. If they're not being responsive tell someone at nVidia to get you a contact from corporate (or risk giving them bad press or something... lol jk). Hopefully it goes well for you!