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Unread 20-01-2012, 15:49
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Tom Line Tom Line is offline
Raptors can't turn doorknobs.
FRC #1718 (The Fighting Pi)
Team Role: Mentor
 
Join Date: Jan 2007
Rookie Year: 1999
Location: Armada, Michigan
Posts: 2,500
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Re: AM Fisher Price planetary problem

Another Story about AM that happened this morning. I was looking at aluminum sprockets, and needed to know the hub diameter. It wasn't listed. I called AM. The phone was answered on the second ring, and the lady who answered didn't know the answer. No more than 5 seconds later I was talking to Andy, who checked the prints and told me the dimension. When I refreshed the web page no more than 10 minutes later to check something else, he had added the dimension.

In this day and age of companies who don't know the customer exists (I'm looking at you banebots), AM is nothing short of incredible.