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Oh, these things always seem to be finicky until a working setup is established. We had a similar issue amd had to recover a couple of them. I can't remember the exact procedure, but you can somewhat reset the Jags by putting a paper clip like object through the hole on the right side of the Jag during power-up. Check how the light is flashing. It flashes slow yellow when in standby and quick yellow when there's a problem and needs recovering. I think the lights alternated red and green when we reset them and then the light blinks slow yellow again. At this point we could recover and then update. Hope this helps.
If you still have problems, post what the lights are doing.
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