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Unread 23-01-2012, 23:56
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Tom Line Tom Line is offline
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FRC #1718 (The Fighting Pi)
Team Role: Mentor
 
Join Date: Jan 2007
Rookie Year: 1999
Location: Armada, Michigan
Posts: 2,569
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Re: Banebots RS-775 Case Short

Quote:
Originally Posted by Karthik View Post
Order #7163022

All motors showed a large resistance (over 4 M ohms) between the terminals and the case. This is the same symptom we saw from our motors last year. Our order numbers from last year were: 7151274, 7150067 and 7145378.



Chastising your customers in a public forum for complaining about defective products that you supplied? That's an interesting brand of customer service to say the least. In general the FIRST community are one of the most forgiving population samples that you'll ever find. The fact that there's been this much outcry about your products and customer service from a group that's normally very tolerant should absolutely leave an impression upon you.
Some people here actually defending other banebots products like the 550's and the P60 transmissions. Frankly, that's a testimate to how forgiving this community is. We saw 50% failure on our 775 motors last year. Some shafts were locked up coming out of the box. Some good ones later developed case shorts. Yet we still bought some products from banebots this year, though we'll never buy a 775 again (we even had one fail during championship inspection).