@kdehaan42, yes, that was the first thing that we tried to fix, we re-installed them to be sure that was not the problem, but thank you
@RufflesRidge, We had only tried running the example in the download (I believe it was called StickExample or something of that nature), is that a separate example? And I was not aware of a debug mode, I will try that this afternoon, but will that work if it does not recognize the device as being connected/installed?
Thank you both very much for your time, it is much appreciated!