[Gary Dillard]

The first year we had the jaguars, when luminarymicro was getting their foot in the door and had alot of problems with them, they sent replacements immediately and asked questions later. We bought 10 jaguars this year ($850 worth of hardware) and one of them was dead out of the box - couldn't get it to connect or configure. I followed the replacement process to the letter Monday morning, and here's the response I got Tuesday afternoon:

I am sorry you have experienced this. Thank you very much for taking the time to provide this. I have put this in the appropriate hands for an evaluation as there is usually a few more questions, or tests before sending a new one. You will hear from me again soon.

Still no word today. Maybe it's time to switch back to Victors.