Okay I think I've managed to upgrade to the latest imaging tool, but I every time I try to re-image it with v43 an error pops up. When we tried it said "Unable to complete operation because of unexpected error:
Error 56 occurred at TCP Open Connection in NI_InternetTK_FTP_VIs.lvlib:FTP Open Data Connection.vi->NI_InternetTK_FTP_VIs.lvlib:FTP Data Send.vi->NI_InternetTK_FTP_VIs.lvlib:FTP [STOR].vi->ConfigUtility.lvlib:2012_FTPSubFolder.vi:1->ConfigUtility.lvlib:2012_FTPFolder.vi->ConfigUtility.lvlib:ReImageTarget.vi->ConfigUtility.lvlib
ialog.vi
Possible reason(s):
LabVIEW: The network operation exceeded the user-specified or system time limit."