[MPlant]

Alright, I have tried both suggestions to no avail. I'm starting to suspect that there is a problem with either serial cable or some configuration or something, as BDC-COMM does not even detect the jag that is not broken (it connects, but doesn't change the jag's light color to green on reassignment). Maybe it's the fact that we're trying to fix the jags while they're plugged into the power distro? I don't know why that would make a difference but I've stopped thinking rationally long ago. In any case I'm really starting to think that the jags are beyond hope as they aren't able to reset.