Quote:
Originally Posted by pfreivald
Am I the only person who feels that this would have made a better private e-mail than forum thread?
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Maybe, but personally, I think the conduct and posts HOT made are pretty inspiring, so I'm glad this thread was public.
There are two ways to deal with criticism - get defensive and ignore it, or listen and try and figure out why the critic is saying what they are and work to improve from it. The latter is generally much more healthy, even if you don't agree with what they are literally saying, or see things differently.
That a team like HOT listens to a post indirectly calling them out for perceived actions, then provides their side of the story while being apologetic and understanding is the definition of a class act to me.