[Andy A.]

I've run into more then one volunteer working the pit entrances who was just plain rude and nasty. I concluded that it's not a matter of the individual, it's the position. I can imagine that sitting in the same place for hours on end having to deal with the same 'problem' again and again would wear thin. It will get the best of anyone, given enough time. The bummer is that a lot of visitors, parents, friends etc. get a full dose of cranky FIRST volunteer right away.

I had a chance to talk to Bill about this at CT. It seemed like it wasn't the first time the issue had been brought up. My suggestion was that volunteers be rotated through the position so that none were required to hand out glasses for more then a couple hours. He mentioned that had been looked into in the past and would be again.