Quote:
Originally Posted by RobotsVsKittens
To reassign someone 'in a heartbeat' based on a few or several complaints is not a good way to run an operation which relies heavily on volunteers. You are coming off as someone who wasn't happy that the volunteer wasn't immediately punished for offending you. Part of gracious professionalism is respecting that there are processes in place to deal with these issues. There are even opportunities to deal with processes you don't think work they way they should.
It looks like you've only replied to those for whom you can write an argument, "but that wasn't my point" or "nothing was done", and anyone else who has made a good point, in general, or specifically about how things work, you have ignored them and not bothered to write anything such as, "Ah good point. This doesn't solve the issue, but you have some points". In my experience, this is indicative of someone who is more concerned about their ego being bruised rather than that they have a genuine concern that someone else might experience the same problem. You haven't shown the slightest interest in how the process works after competition, even though you have been told several times now, by different people, that the complaint was very likely noted and something may be done about it later on.
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How hard is it to give her the same job but in a different area? like FLL gatekeeper(no glasses to fight over - and I doubt she would sit and swear directly to smaller children), or even put her inside the safety glasses area - not distributing. I feel like either of these would've solved the direct person-person atmosphere that created conflict.
While I didn't expect her to be imminently "punished" - I'm a bit distraught when someone who has received multiple complaints and is obviously a bit hostile doesn't get moved and is allowed to keep committing the transgression.
I've replied to people who either grossly misunderstood what I was arguing (i.e. safety glasses vs. volunteer treatment) or kept telling me it had been solved - when correctly I said "nothing had been done. I have responded to people with good ideas about the glasses though. See Andy Bakers response.
I don't care about how the process works after competition. I'm assured she wont be back in that position next year, but with so many visitors encountering issues on Saturday as described by the posters in this thread, she should have been removed much sooner. We shouldn't try to fix a problem after it's reached a peak - we should fix it early on. You dont keep driving on a flat tire...
I don't know why you felt the duty to revive this. We had seemed to reach an end, and it was dying nicely. I've got a call with FIRST tomorrow, and I'm sure FIRST will present a better system for this sort of thing next year.