I've got Windows 98 on the computer, 7 Gigabytes of memory and all of the lastest video/graphics/sound cards. The computer is not the problem.

I've already re-formatted my whole hard-drive once (for other reasons) so the computer is at its optimum, and I defragment/check for other errors every other day.

To answer other questions I have deleted the whole game including the residual files it leaves in the system before re-installing after the third time.

Furthermore my system not only meets, but exceeds the requirments by a considerable margin.

I have not called Ensemble, so could you provide the number? I have a hotline to the people at Nexon, and I know the e-mail/telephone-# for Firaxis, but Microsoft tech support gives me the run-around, and I've never tried to contact Enseble Studios.