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Imagine the chaos if FIRST allowed any random person to walk in and give their suggestions while trying to diagnose the issue during Einstein. They'd be flooded with every person out there who has a theory (take a look at the numerous Einstein threads filled with people bickering about what they think happened to get an idea of how many people that would be) to step in.
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Alexa, I think you are misinterpreting the previous posts. No one is suggesting that any random person should be allowed to walk in and give their suggestions while the FTAs are trying to diagnose a field issue.
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Also, the document indicates that this individual was observed doing this multiple times and continuing throughout the match.
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The document says that there was a witness(es) whose description of a person using a phone matched the description of the person on the field earlier. Perhaps it was the same person.
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If they were just doing some unauthorized (and incredibly harmful) troubleshooting, why didn't they stop after forcing a robot to lose connection the first time? Why did they take their phone out after explicitly being told not to?
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We don't know.