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Speed up the Question/Answer time.
Sometimes takes AGES to get answers from FIRST, and when you're sitting in the shop wonding if you can build something, having to wait 3, 4, or 5 days for an answer really doesn't work.
Get an 800 number that teams can call, and get an answer right away. (during like normal business hours mon-fri).
__________________
Harrison Ruess
2002/2003 Team 783 Captain
UOIT '08 Alum
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