Eric,
Thanks for the quick reply.
We use Slic3r Configuration Files provided by Airwolf 3D for use with the printer. I'd like to post them to see if you notice anything that should be tweaked, but i'm not at our workspace right now. I'll try to get them later.
As for the surface, it's a piece of glass sitting atop the hotbed coated in acetone.
Speed may be an issue; it seemed to certainly be moving quite fast. I may not be recalling correctly, but 30 mm/s seems to stand out in my head.
What height above the platform should our nozzle be? What do you mean by tip thickness? I think our nozzle was something like half a centimeter or less above the platform during prints.
EDIT: Again, this is my first time using a 3D printer so I know very little about them, any explanation will help
. The website for our printer is
http://airwolf3d.com/, if maybe it offers some information that would be helpful for your diagnosis.