Quote:
Originally Posted by team222badbrad
222 is extremely disappointed that we received our two 3 stage ball shifters with a paper in each box informing us that the third stage gears were not shipped with the transmission and that they will be delayed.
Since the 3 stage transmissions and gears show as in stock as of this post we would like to inform others who may have ordered this 3 stage ball shifter of the gear delay.
The team member who purchased the parts talked to IFI this morning and said that the gears should be in stock early next week. This means that we will (hopefully) have functional transmissions a week later than expected. While this may not affect our schedule too much it would have certainly been nice to know at the time of ordering rather than the time of delivery that certain required parts are not yet available.
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This happened to us as well, but we ordered additional 34 and 50 tooth gears for the 3rd stage, so it didn't affect us much.
Additionally, it is worth checking to make sure your purchases will ship in a timely manner. I ordered QTY:10 of the 22T Hex Sprocket on Monday night, which was listed as "In Stock". When I didn't receive a shipping confirmation all day Tuesday, I called Wednesday morning to find out they wouldn't be in stock until Thursday or Friday. VEXpro then offered to ship them Wednesday if I was ok with not having the "VEXpro" logo and Tooth Count stamped on the sprockets. I quickly agreed to have them sent "as is".
I'm no warehouse management expert, but if "In Stock" is advertised on the website, it probably should be on your shelves. I completely understand having to process a ton of shipments, but not having the products available while listing as "In Stock" doesn't seem right.
Then again, I could be totally interpreting the situation wrong, but all I know is we won't get our sprockets until Monday
[EDIT: While the initial estimated delivery date was Monday, it appears that our sprockets will be coming in today! Thanks!]
Also, I'm still waiting to hear back on our replacement Hex Bearings from IFI, one of ours didn't fit the 1/2" Hex output shaft. I had 16 similarly bad Hex Bearings from AM, and after I called yesterday they had 16 new bearings in the mail within an hour!
On a lighter note, we love our VEXpro Ball Shifters! And they come in such cool boxes!
-Mike