Quote:
Originally Posted by sdcantrell56
We've had the failures and have since swapped everything to 550's which brings up another problem in that there are no piloting features for the 550's on the versaplanetaries so it takes a great deal of effort and fiddling with alignment to get the planetaries to not bind.
The low prices are great but I have to say all of the problems encountered thus far are not leaving a great impression for anyone I have been in contact with.
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Sean,
I would like to know more about all the problems you have been having with the VEXpro items. Can you please either PM me or e-mail me at paul_copioli <the at symbol> vexrobotics.com? We have received very little complaints about the VersaPlanetary this season so I am interested in what problems you are hearing about or witnessing.
The Versaplanetaries purposely do not have pilots because the motor shaft is supposed to be the pilot. If you follow the procedure in the user's guide you should not get any binding between the motor and the gearbox. This motor mounting technique is very common with industrial servo motors and does not require a motor pilot.
With regards to the BAG motor issue, we are still working on root cause analysis, but the leading suspect is too much tension on the automatic motor winding machine. This can cause elevated stress in the copper wire. We have not finalized our findings yet, but we are working as quickly as possible on getting to the bottom of this problem. However, we have not received any motors back from customers yet and we are having a hard time reproducing the problem here. As soon as we get more failed units we can try to get to the bottom of this as quickly as possible.
Paul