I haven't seen or read anything about that issue, but on the topic of support.
From NI's First page(
https://decibel.ni.com/content/community/first/frc)
If you need assistance with activation or cRIO repair, call (866) 511-6285 from 1 p.m. to 7 p.m. CST, M-F.
They maybe able to help.