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Unread 08-04-2013, 22:58
Mr. Lim Mr. Lim is offline
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AKA: Mr. Lim
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Team Role: Leadership
 
Join Date: Jan 2004
Rookie Year: 1998
Location: Toronto, Ontario
Posts: 1,125
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At the Ontario events this year, there were official FIRST Tech Support crews made up of volunteers from the veteran teams who attended. Teams and inspectors could request help from members of this crew throughout the day. I did a shift on the crew on Thursday morning and managed to get some DSes updated, radio firmwares reflashed, and a few cRIOs reimaged.

A lot of veteran teams do this anyways, but it was nice to formalize the process. There was a centralized desk beside the radio station and inspection station that any team or inspector could go to for assistance to solve an issue. It was nice for inspectors especially, as they could focus on inspecting, rather than fixing all the problems they uncovered.

I highly recommend the setup if you have the experienced volunteers available.
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