I also have a Dell horror story...
About 5 years ago, my family bought a Dell computer. It looked nice and worked great, that is until my brother put a floppy disk with a bent metal piece into the floppy drive, and the metal piece got stuck in there. We called up Dell for service, and about a week later, a service guy came to our house, but stated that for some reason in order to fix the floppy drive he had to erase the entire hard drive
.
That was just the beginning of our problems. Several weeks later, the computer broke down again. After several frustrating late nights on the phone with the "Award Winning" Dell Tech-Support team, they finally agreed to send us a new computer, which also broke down in a matter of weeks. After that, we decided to just send it back, get a refund, and buy a Micron instead, which lasted us from that day until this past September.
...and that's the story of why I hate Dell.