Anyone who experiences a failure with a VEXpro product (or any IFI or VEX product for that matter) should immediately contact our tech support folks. They'll help you diagnose what's going on, and make things right.
support@vex.com
903.453.0802
If the Victor is truly damaged, they'll get you replacement hardware ASAP.
When you call in, you get much better service than when you just post on Chief Delphi.
