[Al Skierkiewicz]

For me I use the grandma is watching analogy. However, I modify it be saying that you have to act as if "my grandmother is watching you." My grandmother was 98 1/2 when she died. Nena was an Italian grandmother with a seventh grade education in a pre-arranged marriage that lasted 66 years until my grandfather's death. Her idea of good behavior was pretty well defined. You are either good or not. You are either acting in a way that would make her proud or you're not. There is no in between. If you are not pleasing Nena you are not acting with gracious professionalism.
Thanks, Nena.