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Originally Posted by Andrew Schreiber
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You would think right? The problem becomes when the directions do not match the message that support delivers and when the directions are inconsistent. I am merely repeating what we were told when we actually attempted to get support for the clogged extruder our printer was delivered with. I was not the only person on that call it was news to all of us as well.
We have a $500 MakerCare agreement at stake here so I intend to precisely follow the directions of the MakerBot support personnel, and only MakerBot support personnel who determine our eligibility (neither their sales or their manuals make support determinations). You have to go all the way through the support procedures they deem required before any replacements are made under MakerCare.