View Single Post
  #22   Spotlight this post!  
Unread 26-11-2013, 15:28
techhelpbb's Avatar
techhelpbb techhelpbb is offline
Registered User
FRC #0011 (MORT - Team 11)
Team Role: Mentor
 
Join Date: Nov 2010
Rookie Year: 1997
Location: New Jersey
Posts: 1,624
techhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond reputetechhelpbb has a reputation beyond repute
Re: FIRST Choice 3D Printer Lottery

Quote:
Originally Posted by Andrew Schreiber View Post
Seems to me that piece of information would be in the user manual… rather than troubleshooting steps for printing with PLA (http://downloads.makerbot.com/replic...Manual_Eng.pdf See page 97)
You would think right? The problem becomes when the directions do not match the message that support delivers and when the directions are inconsistent. I am merely repeating what we were told when we actually attempted to get support for the clogged extruder our printer was delivered with. I was not the only person on that call it was news to all of us as well.

We have a $500 MakerCare agreement at stake here so I intend to precisely follow the directions of the MakerBot support personnel, and only MakerBot support personnel who determine our eligibility (neither their sales or their manuals make support determinations). You have to go all the way through the support procedures they deem required before any replacements are made under MakerCare.

Last edited by techhelpbb : 26-11-2013 at 15:36.
Reply With Quote