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Unread 09-01-2014, 18:37
Fifthparallel Fifthparallel is offline
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AKA: Sam Chen
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Join Date: Dec 2012
Rookie Year: 2011
Location: Denver, CO
Posts: 65
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Windows 8 -- Reinstall failure

There was an issue wherein somebody installing WRWB (the first time) on a windows 8 laptop accidentally ran WB 3.0.1 first, so we tried to uninstall it.

It did not uninstall properly (we used the un/installer provided in the mtool folder inside the maintenance folder of C:\WindRiver). Now, when we try to re-install WorkBench 3.0, it fails at start with a "an exception occurred during installation" dialog, and recommends a place to look. Unfortunately, the location the log is supposed to be saved at does not exist (nor can we find its analogue) because it references the "C:\Documents and Settings\" location only provided in Windows XP.

To recap:
1) Workbench 3.0.1 uninstall failure
2) Workbench 3.0.1 installation fails
3) Cannot find log which failed installation says contains error messages because of outdated naming convention.

What can we do to solve this problem? It is causing a considerable amount of agony.
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