Quote:
Originally Posted by IndySam
I know it's hard to forecast things some times, especially with new products, but it's bad never having any 3' hex shaft in stock and darn near unforgivable being out of stock on something like 1/2 hex Versa Hubs.
|
But it's also very silly for a company to have 10x their annual sales on hand too, so Vex is in a tough spot.
Order too much, that's a big hit to the bottom line and cash flow. Order too little and you get delays.
It's easy as a customer to demand the supplier be perfect in everyway, but Vex's market share is growing and constantly changing so it's not trivial.
They've also already admitted that they have learned a lot from this process, and will do better next year. They're being incredibly transparent and doing everything they can to keep customers happy it seems like. Aside from using a time machine to reforecast for the 2014 season, there isn't much else they can do to rectify the issue.
We've been happy with Vex overall, and will continue to purchase their products.