I sincerely apologize for the inconvenience. Our warehouse is currently processing hundreds of orders per day for VEX alone, and it's possible that the incorrect shipping label was put onto your parts. I've been notified that our Sales & Support Dept. has already responded to your email and have already begun resolving this error.
For any other inquiries, the fastest method of resolution would be to email us at
sales@vexrobotics.com or to give us a call at 903-453-0802.
Thanks,
Amanda