[Tom Line]

I believe you're talking about imaging the cRIO. Is that correct?

To begin, how do you have the devices connected? The best way is to direct connect the #1 ethernet port to the ethernet jack in your computer.

Next, make sure you have windows firewall turned off.

When you run the imaging tool, it should be able to find the cRIO. You'll know if it does, because it will no longer say 'searching' and will display info about your cRIO.

Next, you should be able to click the format checkbox then click apply. Formatting and reimaging can take some time - it took one of ours over 10 minutes.